Administrative Assistant, Workforce Continuing Education

A-B Tech Careers•Asheville, NC

About The Position

This position performs administrative functions that support the Workforce Continuing Education Department. Provides customer service to students, department staff, internal and external customers including business partners. Assumes initiative for carrying out the vision of the department. Serves as a primary point of contact for student information regarding Workforce Programs.

Requirements

Customer service skills
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Excellent written and verbal communication skills
Ability to manage multiple tasks and prioritize effectively
Experience with data entry and record keeping
Ability to work independently and as part of a team

Nice To Haves

Experience working in higher education.
One year of full-time or equivalent experience working with Colleague data management system.
Proficiency in a foreign language such as Spanish, an East Slavic language, and/or American Sign Language.

Responsibilities

Prepares communications and spreadsheets that support class operations which includes copying, filing, composing letters, drafting memos, communicating workforce programs via phone/email/mail to current students / potential students / businesses / organizations / workforce partners.
Provides on-site (and off-site, as needed) customer service and follow-up support for the Workforce Continuing Education Department, including distribution of promotional materials and schedules and marketing material preparation.
Completes travel, print shop, purchasing requests and other form related documentation.
Assists with organization and preparation of department meetings, events, and activities.
Creates Roster and Attendance Sheets for classes, makes reminder/cancellation calls/emails to students, and prints certificates for classes.
Enters sections and changes in the NC Colleague system.
Prepares purchase requisitions through eProcurement, utilizes P-Card and reconciles statements.
Collects and processes class evaluations and maintains instructional materials and program records. Point of contact for copier functionality and facility work orders.
Creates room reservations in 25Live and resolves room conflicts and room capacity errors for Continuing Education classes.
Provides back up support for compiling/reconciling payroll related documents.
Assists current and potential Continuing Education students with course information as it relates to Workforce Programs.
Contributes to the College Vision, Mission, Values, and RISE statement.
Performs other duties as assigned.