Program Coordinator/Case Management - Tribal Assistance - Juneau

Central Council Tlingit & Haida Indian Tribes•Juneau, AK

12d•Onsite

About The Position

The Program Coordinator (PC) – Case Management will oversee the Tribal Assistance Case Management Specialist team that is responsible for the case management of Tribal assistance applicants and clients. The PC will be the supervisor of the Case Management Specialists (CMS) at the Juneau/Ketchikan/Sitka work sites, and this includes conducting annual reviews, audits, personnel actions, and training. The PC will be able to perform and train staff in case management for clients/families on the Tribal Assistance (TANF- Temporary Assistance for Needy Families or GA-General Assistance) Programs. The PC will provide oversight of staff to ensure CMSs are providing individual strength based case management that includes; excellent customer service, conducting timely interviews to create case plans, assist client(s) with the application process for all services they are applying for, collecting data, obtain appropriate documents, and proper referrals to internal and external resources. The PC will supervise Tribal assistance CMSs to ensure policies and procedures are in compliance with Tribal assistance policies and procedures, regulations and the Tlingit & Haida (T&H) PL102-477 (477) plan. The PC will be part of the larger management team of the 477 division to ensure services are streamlined and accessible to clients and applicants.

Requirements

Excellent interpersonal and public speaking skills.
Excellent analytical skills and ability to decisions with limited information.
Working knowledge in Excel, MS Word, Outlook, Databases, and Power Point.
Strong time management and organizational skills.
Excellent dispute resolution skills.
Excellent writing and grammatical skills.
Knowledge of all services offered by 477 Department.
Excellent Customer Service skills.
Ability to coach and provide training to client service staff.
Strong supervisory skills.
Ability to thrive in a constantly changing, fast paced, growing, and demanding environment.
Ability to analyze and interpret complex information from multiple sources.
Ability to communicate well and maintain excellent working relationships.
Ability to network with other departments and community service providers.
Ability to work independently and in a team environment.
Associate's degree in social, business, or related field (experience can be substituted)
Two (2) years of program management experience (which includes supervisory experience)

Nice To Haves

Bachelor’s degree in human services, sociology, or related field
Two (2) years of professional level experience in overseeing case management for TANF and/or BIA GA programs.

Responsibilities

Assist with the development, implementation and updates of the Tribal Assistance policies and procedures.
Create content for training for Case Management Specialist, both refreshers and new employee trainings. Monitor training provided to staff to ensure compliance.
Back up team, as needed, with interviewing applicants and recipients to develop individual case plans for Tribal Assistance. May need to carry a caseload as needed.
Assist with the larger 477 management team to develop policies, procedures, and processes for ensuring smooth transitions within other 477 services (TVR, E&T, TCSU, Childcare).
Monitor caseloads of CMSs to balance leave requests and ensure case and application coverage.
Responsible for CMSs EIS security/confidentiality training, staff training on use of system, staff compliance, access, and renewals.
Monitor State of Alaska ATAP program policy changes in order to make policy recommendations to the Tribal Assistance Manager. Ensure any Tribal D impacts will be included in policy recommendations.
Develop and implement a compliance plan for the CMSs team, which includes development of reporting of the audits and outcomes. Conduct regular compliance audits of CMS and use results to assist in developing training.
Train CMSs on community resources so staff can provide appropriate referrals to applicants and recipients.
Work in partnership with the Program Coordinator-Frontline/Benefits to ensure smooth transition from application submission to processing and case planning.
Responsible for addressing any customer services complaints and work to resolve them quickly.
Collect data regarding CMSs processing for monthly, quarterly and annual reporting.
Oversee and supervise all CMS staff for all sites (Juneau, Sitka and Ketchikan), including approving leave and payroll.
Back up the Program Coordinator-Frontline team as needed.
Maintain positive communication with all clients, and employees.
Maintain confidentiality.
Other program duties as assigned