Case Management Coordinator

Medavie•Moncton, NB

2d•Hybrid

About The Position

The insurance business isn’t just about claims - it’s about relationships too. No one wants to be in a situation where they are sick or injured and require time off work, but sometimes the unexpected happens. It’s in those moments that our members put their trust in us to provide the guidance they need to navigate their benefit options. They aren’t just looking for someone to process their claim; they are looking for someone they can count on to get them back to the quality of life they deserve. As the Bilingual Case Management Coordinator you will be part of the team responsible for the set up and maintenance of disability claims. Specifically, you will be gathering information used to assess applications for disability benefits as well as the ongoing maintenance of disability files. This position requires communication with all stakeholders, high attention to detail, and the ability to multi-task. We currently have positions open for candidates that can work a 7.5 hour shift, Monday through to Friday, from 9.30am-6pm AST, with an additional requirement to work 1 week of 1-9pm AST every 15 weeks.

Requirements

Post-secondary education in a related field or equivalent work experience.
Minimum six months experience in an administrative role, preferably in a health care or health service setting.
Customer service experience is also preferred.
Knowledge of medical terminology and/or experience as a medical secretary would be considered an asset.
High attention to detail.
Comfortable being on the phone.
Strong customer service focus.
Ability to complete financial calculations using tools provided.
Excellent computer skills with superior knowledge of Microsoft Office suite of products.
Must be fluently Bilingual (English and French) both written and verbal in-order to provide services to our customers and communicate with internal stakeholders in both official languages.
Reliability Status Clearance (Enhanced Level B) prior to your start date. This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.

Nice To Haves

Knowledge of medical terminology and/or experience as a medical secretary would be considered an asset.

Responsibilities

Set up new applications accurately and follow up to obtain missing information within specified timeframes
Ensure all administrative duties are correctly performed, (i.e., invoice payment, follow-ups for information requested)
Completion of each step of documented processes for new claims, claim closures and CPP/QPP applications
Respond to client inquiries related to life and disability claims by email and telephone (Telephone inquiries are handled through a phone queue.)
System set up and input of data in each of the claims management and payment systems
Accurately managing financial responsibilities related to administering income replacement benefits such as benefit calculations, benefit offsets and benefit payments
Prepare letters, i.e. templates, formatting and proofreading for errors.