Family Assistance Program Case Manager

Jewish Community Center•Cherry Hill Township, NJ

3d•Onsite

About The Position

This is a part-time position (21 hours per week, in person) responsible for fielding telephone and in person service inquiries for the Rhona Fischer Family Assistance Program (FAP), entering client information into the database, and providing case management to FAP clients.

Requirements

Bachelor’s degree
Excellent interpersonal and telephone skills
Proficient in computer skills
Well organized with proven track record in a fast-paced, deadline-oriented environment
Self-starter with ability to multi-task
Team Player
Ability to work with culturally diverse groups
Ability to lift

Nice To Haves

Knowledge of Jewish culture a plus
Background in social work a plus

Responsibilities

Serve as point of contact for new and existing FAP clientele
Provide identified individuals and families in FAP with phone and in-person assistance regarding available resources to meet basic human need
Provide direct referrals for services within JFCS (e.g., community job board, counseling & support groups, disability services, veterans’ programs)
When appropriate, offer referrals to community resources and programs outside JFCS
Process food pantry requests
Greet clients and ensure that appropriate paperwork is completed
Participate in Food Pantry Community Programs as needed (some evenings / weekends required)
Conduct donor tours as needed, including educating families and visitors about the Betsy & Peter Fischer Food Pantry
Provide intake coverage for the entire agency, as needed
Coordinate food pantry volunteers, as needed
Attend outreach events, as needed
Update FAP resource guide, as needed