Case Manager - Emergency Assistance Program

The Salvation Army Southern California•Phoenix, AZ

17h•Onsite

About The Position

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. This position is for the Phoenix Family Services Emergency Assistance program.

Requirements

High School Graduate or equivalent
Computer literate MS Office Products
Excellent verbal and written communication skills
General working knowledge of Social Services
Good organizational skills
Must pass a background check
Must have or be able to obtain a Fingerprint clearance card

Responsibilities

Interviews clients by phone and in person to determine eligibility for the Phoenix Family Services Emergency Assistance program
Submit guarantees to various utility companies
Work with landlords to collect and process information for the purpose of rental assistance in an accurate and timely manner
Maintain client confidentiality within all aspects of duties relating to the collection and reporting of client-based information
Interviews clients to determine their needs and refer them to the appropriate community agencies and services
Acts as a liaison between clients, organizations and utility agencies
Complete a variety of paperwork accurately and is a timely manner
Ability to work within a budget for grant purposes
Creates and updates manual or computer database client files while maintaining records required for follow up
Encourages clients to utilize community opportunities, resources, and services
Keeps current files of social services available to area residents
Communicate within the Case Manager team for decision making
Maintains regular and reliable attendance
Demonstrates superior seamless customer service, integrity, and commitment to innovation, efficiency and fiscally responsible activity
Other duties as assigned by the supervisor as it relates to the position