Emergency Assistance and Pathway of Hope Case Manager

The Salvation Army USA Central Territory•Pittsburg, KS

9h•Onsite

About The Position

The Emergency Assistance and Pathway of Hope Case Manager coordinates social services activities for the corps. This role involves providing direct assistance and/or referrals to clients in need based on established criteria, and assessing all families with minor children for eligibility in the Pathway of Hope (POH) program. The Case Manager is responsible for delivering all POH services using a strength-based case management model to families who desire to break the cycle of crisis and change the trajectory of their lives.

Requirements

Degree in human service area
Minimum of two years of case management experience in a comparable social service program that offers multi-faceted case management interventions designed to address the needs of families utilizing a strength-based approach
Experience and/or strong interest in community outreach, organization and community capacity development
Must have an interest and ability to work with people and clients of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner
Ability to collaborate on complex social issues within families and communities
Ability to be creative, original, intuitive, and perceptive
Ability to think logically and critically
Ability to envision a project from beginning to end
Ability to solve complex problems, make appropriate judgments and decisions
Ability to speak and understand English in a manner that is sufficient for effective communication with others
Demonstrated capacity to teach adults
Familiarity with Salvation Army policies and procedures
Excellent oral and written communication skills
Clear criminal record
Ability to meet and maintain The Salvation Army driver qualification eligibility
Possess a valid driver's license and be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business

Nice To Haves

Bachelor’s degree from an accredited college or university

Responsibilities

Interview clients to determine need
Determine if client qualifies for EA or POH services based on current policies and regulations governing eligibility
Develop client assistance plan
Provide referrals to appropriate agencies/services when further assistance is needed
Encourage clients to utilize community resources and instruct them on how to access
Maintain confidentiality of records and information
Assist with special events and seasonal programs, as requested
Create and update client file and input data into the HMIS database
Maintain all necessary statistics and data
Complete required reports
Maintain tracking of available funding at corps site
Track and report unmet needs of participants and their families
Be knowledgeable of community social services and interpret social services regulation in a clear, accurate and helpful manner to clients
Serve as the liaison between clients and other organizations/agencies
Communicate appropriately with staff, clients, other agencies and the public using the telephone or face-to-face contact, in one-on-one and in group settings
Work cooperatively and jointly with staff, clients and agencies to provide quality and seamless customer service
Conduct regular outreach to social services sites and other locations in the community to identify eligibility requirements
Engage and build rapport with target population
Conduct screening interviews with potential applicants in accordance with POH eligibility requirements
Present potential participant to POH team to include the corps officer, corps support staff, and Divisional POH program manager
Provide appropriate referrals for individuals not eligible for POH services
Perform intake that includes required documentation for admission, referral needs, explanation of program and expectations
Conduct a written assessment on all participants within 72 hours of contact including screening for serious personal safety and mental health issues
Develop a case plan with the participant based on the primary goals of housing stability, increased income/financial resources and skills, and self-determination within one week of intake which includes short-term and long-term goals with objectives. Update case plan as needed
Schedule regular meeting times with participants to develop and review goals and objectives
Conduct home visits as determined by the case plan
Provide information and referral services as needed
Assist participants in connecting to and accessing appropriate community resources
Provide advocacy services as needed, i.e., court involvement, landlord/tenant conflict resolution, etc.
Provide financial assistance in accordance with program policies and procedures.
Coordinate case management efforts with all staff and contracted services to meet individual and family needs
Develop a discharge plan with participants addressing permanent housing stability, economic stability, emotional stability and self determination
Assist participant to develop a crisis plan; be available during off hours to respond to an emergency
Conduct life skills and budgeting classes
Maintain case files for each participant that includes the assessment, case plan, documentation of progress, challenges, outcomes/accomplishments, discharge plan and summary, and documentation of all follow up contact
Maintain comprehensive and detailed case notes on all participants
Complete required documentation of all educational groups
Prepare case records for proper storage after participant discharge
Ensure client confidentiality in accordance with established procedures and regulations
Maintain comprehensive demographic data as required on all participants
Submit monthly summary of service statistics to the Pathway of Hope program manager
Maintain accurate records of financial assistance provided to participants in their file and in The Salvation Army Information Management System (SIMS)
Complete other reports as requested
Attend agency and community meetings as requested
Attend supervisory meetings
Attend corps team meetings
Maintain working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources available
Provide guidance and support to community volunteers working with the program
Represent the agency’s purpose, philosophy, and function to the community
Promote the spiritual dimension of Salvation Army social services programs, emphasizing the importance of Christian influence and evangelism in all Salvation Army ministries, including delivery of social services in contemporary settings
Track and report unmet needs of participants and their families
Document and report effectiveness of service delivery using consumer, case management and community resource feedback
Provide ideas for programming specific to educational or process groups needed for participants
Ensure quality of local data and reporting of information that will support national and territorial POH program outcomes
Ensure client relevance and consistency of POH by collaboration with the POH program manager with ongoing development of policies and procedures, goals and objectives, and outcome based measures related to POH
Ensure the accuracy of data entry into the SIMS database
Participate in other program and outcome evaluation activities
Assist POH program manager in the annual POH evaluation/outcomes measurement for Corps and summary/review report to the Divisional Social Services Director
Report any POH challenges and work with the POH Program Manager to develop an action plan to address program development needs
Assist the POH program manager in the completion of quarterly random record reviews and annual review of compliance with standards in order to assure program evaluation/certification requirements
Attend training sessions that support the initial implementation phase and ongoing training requirements for POH
Attend in-service training and outside conferences/workshops as requested and approved by the Corps Officers or POH program manager
Participate in POH workshops and other training events at the territorial, divisional or local level, as requested and/or assigned