Information & Assistance Program Manager

Eastern Idaho Community Action Partnership•Idaho Falls, ID

2d•Onsite

About The Position

This role leads the day-to-day operations of the I&A program across a sixteen county service area, ensuring services align with Inform USA standards and Older Americans Act requirements. The manager ensures people receive accurate information, meaningful referrals, and timely support. This role involves supervising and supporting staff who handle a range of calls, from routine to high-stress situations, helping them remain effective without burnout. The position also focuses on program operations, including monitoring documentation and referral quality, maintaining audit-ready records, and supporting improvements for efficiency and consistency. Additionally, the role requires community engagement through maintaining a resource network, collaborating with local partners, and representing the program in meetings and outreach. A key aspect is identifying service gaps and community needs to drive practical improvements.

Requirements

Experience in senior services, social services, or resource coordination.
Solid understanding of, or ability to quickly learn, programs under the Older Americans Act.
Ability to communicate well with people who may be stressed, overwhelmed, or frustrated.
Ability to guide a team while managing competing priorities without adding to the chaos.
Comfortable working with databases and program data.
Practical mindset focused on solutions.
Valid driver's license.
Ability to travel throughout the region.
Must be able to pass an Intellicorp SSN Verification/Criminal History Search and Idaho Department of Health and Welfare Enhanced Background Check.
Must pass pre-employment drug testing.

Nice To Haves

Supervisory experience.
Familiarity with Inform USA standards.
Knowledge of Idaho Commission on Aging requirements.
Inform USA certification (can be completed after hire).

Responsibilities

Lead the day-to-day operations of the I&A program across a sixteen county service area.
Ensure services align with Inform USA standards and Older Americans Act requirements.
Ensure people receive accurate information, meaningful referrals, and timely support.
Supervise and support staff handling routine calls to high-stress situations.
Monitor documentation and referral quality.
Maintain audit-ready records.
Support ongoing improvements for program efficiency and consistency.
Maintain a reliable resource network.
Work with local partners.
Represent the program in meetings and outreach efforts.
Identify service gaps and community needs to shape practical improvements.

Benefits

32 hours per week.
Strong benefits package.
Long-term stability.
403(b) Retirement Plan with 6% employer match.
Health Insurance (multiple plan options; EICAP pays the majority of your premium and 60% of dependent premiums).
Employer-funded Health Reimbursement Arrangement (HRA).
Dental & Vision Insurance (60% of employee and dependent premiums covered).
100% employer-paid life insurance, with optional supplemental coverage.
Employer-paid telehealth and virtual mental health services.
Employee Assistance Program (EAP).
Flexible Spending Accounts (FSA & Dependent Care FSA).
Optional employee-paid benefits (legal assistance, identity protection, pet benefits, and more).
Paid holidays, sick leave and vacation.