Program Consultant “Safety Navigator” (Div. of Child Support Enforcement) – RE043

Virginia Information Technologies Agency • Henrico, Virginia, VA

3d • $60,000 - $67,000 • Hybrid

About The Position

The Virginia Department of Social Services (VDSS) is a large agency ($2 billion) dedicated to designing and delivering high-quality human services to help Virginians achieve safety, independence, and overall well-being. The Division of Child Support Enforcement (DCSE) manages a significant caseload, ensuring child support payments reach families across the Commonwealth. DCSE's mission is to promote strong, self-reliant families by providing child support enforcement services, including locating noncustodial parents, establishing and enforcing orders, and collecting and distributing child support. The Program Consultant – Safety Navigator is a key role within DCSE, serving as the lead functional specialist for child support cases involving domestic violence (DV), safety risks, and heightened confidentiality. This position is crucial for ensuring that survivors of domestic violence can safely access and maintain child support services, thereby supporting family stability and well-being. The role involves advanced case management on complex DV-impacted cases, utilizing specialized knowledge of safety protocols, protective orders, enforcement considerations, and trauma-informed practices. The position analyzes case circumstances, determines appropriate administrative or judicial actions, and ensures compliance with federal and state requirements. It also provides consultation to district teams, reviews documentation, conducts compliance reviews, and acts as a resource for safety-related questions. The role may also involve sensitive case preparation, coordination with courts and community partners, and influencing non-custodial parents toward compliance when safety factors are present. This is a full-time, restricted federal grant-funded position with an anticipated expiration date of 8/31/2027, contingent upon the availability of grant funds.

Requirements

• Demonstrated experience providing guidance and technical assistance to colleagues or staff on complex case matters, including coaching on proper procedures, documentation standards, or safety protocols.
• Demonstrated experience engaging directly with individuals in crisis, trauma, or conflict within a human services or child support setting, with the ability to de-escalate and navigate sensitive situations professionally.
• Demonstrated experience independently managing a caseload of complex or high-priority cases, balancing competing deadlines while maintaining accurate documentation and timely case actions.
• Demonstrated experience gathering and reviewing case records, interviewing parents and involved parties, analyzing case circumstances, and determining appropriate administrative or judicial actions to achieve results.
• Strong oral and written communication skills, including experience preparing case documentation for court or administrative proceedings and clearly explaining child support processes to parents, community partners, and staff.
• Skill in using a personal computer, automated information systems, remote-access tools, email, and Microsoft Office applications.
• Demonstrated experience applying trauma-informed practices and domestic violence safety principles in a case management or human services setting, including working with protective orders, safety planning, and confidentiality requirements.

Nice To Haves

• Knowledge of Child Support Enforcement program services.
• Direct experience managing child support cases involving domestic violence, including applying safety protocols, maintaining heightened confidentiality, and coordinating safe case progression for survivors.
• Experience serving as a resource or subject matter expert for staff on DV-impacted cases, safety procedures, or child support program requirements.
• Experience preparing legal documents, reviewing case materials for accuracy and compliance, and supporting court or administrative proceedings.
• Experience collaborating with domestic violence service providers, community partners, law enforcement, or courts to support safe and appropriate case actions.
• Experience gathering, organizing, and evaluating client or case documentation to support decision-making and maintain accurate case records.
• Direct experience working with survivors of domestic violence in a case management, advocacy, or human services capacity, with sensitivity to safety planning and trauma-informed engagement.
• Experience working in federal grant-funded projects.

Responsibilities

• Serves as the division's lead functional specialist for child support cases involving domestic violence (DV), safety risks, and heightened confidentiality.
• Engages parents for success by ensuring that survivors of domestic violence can safely access and maintain child support services that support the stability and well-being of their families.
• Provides advanced case management on complex DV-impacted cases, applying specialized knowledge of safety protocols, protective orders, enforcement considerations, and trauma-informed practices.
• Analyzes case circumstances, determines appropriate administrative or judicial actions within established policies, and ensures that all casework complies with federal and state requirements.
• Supports district teams by offering consultation on DV-related case actions, reviewing documentation for accuracy and safety, conducting safety-focused compliance reviews, and serving as a resource when safety questions arise.
• May assist with sensitive case preparation, coordinate with courts and community partners, and help influence non-custodial parents toward compliance when safety factors are present.
• Ensures that child support cases involving domestic violence are handled with accuracy, timeliness, and a focus on family safety and well-being through advanced casework, team support, and the application of safety-centered procedures.
• Provides direct support to Home Office and Field Operations.

Benefits

• excellent health and life insurance benefits
• pre-tax spending accounts
• state funded Short and Long Term Disability
• paid holidays
• vacation
• tuition assistance
• free wellness programs
• state retirement plan with options for tax-deferred retirement savings including employer matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed