Child Support Enforcement Technician II

City and County of Denver • Denver, CO

6d • Hybrid

About The Position

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being. Through our Economic Security Division (ESD), Denver Human Services seeks to engage residents in strengthening economic well-being and mobility across their lifespan. By leveraging the resources of Denver Human Services’ programs and a network of community partnerships, Economic Security provides a holistic approach to service delivery in order to assist customers in the ability to foresee crisis as well as adapt to and leverage changing life conditions to their advantage. The Economic Security Division is comprised of the following program areas: Colorado Works Workforce Development, SNAP to Success (Denver’s name for Employment First), Childcare Assistance Program (CCAP) and Child Support Services (CSS). Child Support Services (CSS) is currently seeking highly skilled applicants for the position of Child Support Enforcement Technician II.

Requirements

• Graduation from high school or the possession of a GED, HiSET or TASC Certificate
• Four (4) years of experience performing child support initiation, enforcement, collections, investigations, case management or a related field
• A passion for public service and improving the lives of families through strong critical thinking skills, accuracy, and attention to detail
• Experience with managing multiple high priority tasks in a fast-paced work environment
• Exhibits agility in an evolving work environment
• Experience engaging customers from diverse backgrounds with a solution-oriented approach through phone, email, and face-to-face contact
• Valid Driver's License preferred

Nice To Haves

• Experience with ACSES, CBMS, Adobe and Microsoft suite is a plus

Responsibilities

• Completes the early intervention process by interviewing customers as well as researching and gathering any remaining relevant information and all necessary case documentation
• Effectively manage both automated (system-selected) and manual enforcement remedies to ensure appropriate application (and/or suppression) based upon unique case and individual situations, and further utilize critical thinking to determine whether any resources are available to assist families with breaking down barriers to compliance with court-ordered support obligations and financial stability in general
• Utilize various systems and processes to locate information regarding the parties to support the enforcement of the child support orders
• Meets with and communicates with clients regarding explanation of child support enforcement services, processes and requirements as well as coordinates stipulations and settlements
• Assess, plan, monitors and evaluates cases to improve outcomes for assigned child support cases
• Prepares cases for by organizing case files to include relevant documents for legal proceedings as well as prepare legal documents for individual cases as required
• Performs other related duties as assigned

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year
• 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED