Program Consultant II
About The Position
The Program Consultant II works within the Child Welfare Quality Assurance and Consultation framework to promote consistent, high-quality administration of Children’s Services programs. The position participates in formal evaluations across all 100 counties, analyzes outcome and case-specific information, and uses findings to guide statewide consultation and training efforts. When leading county reviews, the consultant interprets county-level performance data, discusses findings with county and Division teams, and applies current law, rule, and policy to case evaluations. The position also contributes to team responses to technical assistance requests and supports ongoing statewide quality assurance and continuous improvement.
Requirements
- Master’s degree in a discipline specific to the program from an appropriately accredited institution and four years of experience in the area of assignment, including two years in a supervisory or consultative capacity; OR bachelor’s degree in a discipline specific to the program from an appropriately accredited institution and six years of experience in the area of assignment, including two years in a supervisory or consultative capacity; OR an equivalent combination of education and experience.
Nice To Haves
- Experience conducting formal reviews of county child welfare programs, evaluating documentation and program practices, and identifying strengths and areas for improvement.
- Intermediate proficiency in data analysis to interpret outcome measures, staffing patterns, caseload trends, and case-specific information.
- Experience applying current law, rule, and policy in case reviews to evaluate compliance and inform findings for consultation or training.
- Experience providing structured, evidence-based technical assistance to county agencies.
- Ability to produce clear, organized review summaries synthesizing qualitative and quantitative findings.
Responsibilities
- Conduct formal reviews of local Children’s Services program administration across all counties to identify strengths and areas for improvement.
- Review and analyze outcome data, including staffing patterns, caseload trends, and case-specific documentation, to assess county performance.
- Lead county review discussions by interpreting performance data and communicating findings to county and Division teams.
- Apply current law, rule, and policy during case reviews to ensure accurate and consistent evaluations.
- Prepare review documentation to inform statewide consultative and training priorities.
- Participate as a team member in responding to technical assistance requests from county child welfare agencies.
- Coordinate with quality assurance and consultation staff to support statewide review processes.
- Perform additional duties that strengthen program accountability and continuous improvement.
- Maintain current knowledge of statutes, policies, and program requirements relevant to Children’s Services reviews.
Benefits
- Health insurance options
- Standard and supplemental retirement plans
- NCFlex pre-tax benefits
- Paid vacation leave
- Paid sick leave
- Community service leave
- Paid parental leave for eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
