Program Consultant, Health Care, Quality

American Heart Association • Chicago, IL

2d • Remote

About The Position

The American Heart Association is hiring a Program Consultant, Health Care Quality Improvement. The position can be home-based in Chicago, Illinois. The consultant implements quality programs intended to improve care for patients with cardiovascular disease and stroke, working with multiple hospitals to support evidence-based treatment guidelines, clinical processes, and practices.

The role engages hospitals, health systems, Departments of Health, EMS organizations, and other partners to implement the Association’s Get With The Guidelines programs and hospital certifications. It provides quality consultation through data-collection support, decision-support tools, best-practice sharing, and assistance in building hospital teams and infrastructure for program retention and success. The consultant also helps resolve compliance issues, advance participation and optimize program value, builds relationships with clinical and executive stakeholders, collaborates on cardiovascular and stroke systems of care, and documents account activity and progress. The position reports progress and works with the Director of Health Care Quality to complete tasks on schedule.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least three years of experience.
• Experience in an acute care hospital working directly on clinical quality or process-improvement projects, or experience with a national cardiac or stroke clinical quality-improvement program incorporating data capture within a process-improvement framework.
• Experience in hospital or healthcare systems for cardiovascular disease and stroke.
• Familiarity with Systems of Care work or understanding of EMS, payers, and CMS.
• Advanced proficiency in PowerPoint, Word, and Excel, and ability to deliver PowerPoint presentations to large and small groups.
• Strong interpersonal and relationship-building skills.
• Excellent oral and written communication skills.
• Ability to travel up to 20%, including local travel and overnight stays.

Nice To Haves

• Certified Professional in Healthcare Quality, Certified Health Education Specialist, or a clinical degree.
• Experience in collaborative learning groups.

Responsibilities

• Implement quality programs to improve care for patients with cardiovascular disease and stroke.
• Work with multiple hospitals to educate and support improvement in treatment according to evidence-based guidelines, clinical processes, and practices.
• Engage hospitals, healthcare systems, Departments of Health, and EMS organizations to implement and deliver the American Heart Association’s Get With The Guidelines programs and hospital certifications.
• Support active data collection, provide decision-support tools, share best-practice models, and help develop hospital teams and infrastructure for program retention and success.
• Consult with hospital teams to identify and resolve compliance issues and facilitate program participation, progress, and optimization of program and product value and return on investment.
• Develop relationships with physician champions, key stakeholders, C-suite or executive decision-makers and influencers, front-line leaders, and data abstractors.
• Collaborate with state Departments of Health, regional authorities, and other partners to advance cardiovascular and stroke systems of care.
• Document activities in customer relationship management tools such as Microsoft Dynamics; record and report account interactions and initiative execution, including tracking progress and reporting.
• Communicate regularly with the Director of Health Care Quality to ensure tasks are completed according to timeline.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Retirement program with employer match and automatic contribution.
• Employee assistance program, employee wellness program, telemedicine, and medical consultation.
• Professional development through Employee Resource Groups, a professional mentoring program, and Heart U.
• Paid time off of at least 16 days per year for new employees, increasing with seniority.
• Twelve paid holidays each year.
• Tuition assistance for education related to current duties, responsibilities, or potential future roles.
• Performance and recognition programs, including annual salary planning and incentive programs where eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level