Program Consultant, Health Care, Quality

American Heart Association • Chicago, IL

3d • $68,300 - $92,600 • Remote

About The Position

The Program Consultant, Health Care Quality Improvement implements quality programs to improve care for patients with cardiovascular disease and stroke. The position works with hospitals and other healthcare organizations to educate and support improvements in treatment according to evidence-based guidelines, clinical processes, and practices. The role delivers the American Heart Association’s Get With The Guidelines programs and hospital certifications, including quality consultation, support for data collection, decision-support tools, best-practice sharing, and development of hospital teams and infrastructure. The position may be home-based in Chicago, Illinois, and requires up to 20% local and overnight travel.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least three years of experience.
• Experience in an acute care hospital working directly on clinical quality or process improvement projects, or experience with a national cardiac or stroke clinical quality improvement program incorporating data capture within a process improvement framework.
• Experience in hospital or healthcare systems for cardiovascular disease and stroke.
• Familiarity with Systems of Care work or understanding of EMS, payers, and CMS.
• Advanced proficiency in PowerPoint, Word, and Excel, and ability to deliver presentations to large and small groups.
• Strong interpersonal and relationship-building skills.
• Excellent oral and written communication skills.
• Ability to travel up to 20% locally and overnight.

Nice To Haves

• Certified Professional in Healthcare Quality, Certified Health Education Specialist, or a clinical degree.
• Experience in collaborative learning groups.

Responsibilities

• Engage with hospitals, healthcare systems, Departments of Health, and EMS organizations to implement and deliver Get With The Guidelines programs and hospital certifications.
• Provide quality consultation by supporting active data collection, providing decision-support tools, sharing best-practice models, and supporting development of hospital teams and infrastructure.
• Consult with hospital teams to identify and resolve compliance issues and facilitate program participation, progress, and optimization of program and product value and return on investment.
• Develop relationships with physician champions, key stakeholders, C-suite or executive decision-makers and influencers, front-line leaders, and data abstractors.
• Collaborate with state departments of health, regional authorities, and other partners to further cardiovascular and stroke systems of care.
• Document activities in customer relationship management tools such as Microsoft Dynamics; record and report account interactions and initiative execution, track progress, and provide reporting.
• Communicate regularly with the Director of Health Care Quality to ensure tasks are completed according to timeline.
• Work with cross-functional teams to ensure program success.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Retirement program with an employer match and automatic contribution.
• Employee assistance program, employee wellness program, telemedicine, and medical consultation.
• Professional mentoring program and Employee Resource Groups.
• Paid time off of at least 16 days per year for new employees, increasing with seniority.
• 12 paid holidays each year.
• Tuition assistance for education and career development related to current or potential roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level