Program Compliance Coordinator

City of Austin•Austin, TX

7d•$68,780 - $85,980•Hybrid

About The Position

Austin Financial Services (AFS) provides a variety of financial services and programs to residents, vendors, and City departments, aiming to be a trusted steward of public resources with integrity and accountability for a fiscally sound city. The department supports financial processes such as budget preparation, procurement, franchise agreements, real estate transactions, and oversight of the City’s investment portfolio and debt management. As an internal support function, AFS acts as a leader in financial management for partner departments. This Program Compliance Coordinator position, under minimal direction, will perform procurement services and program management, including contract monitoring and technical support. The role is crucial for establishing program methods, policies, and procedures to ensure adherence to City, State, and Federal laws, determining program metrics and resource requirements, and coordinating with stakeholders to meet guidelines and goals. The coordinator will manage, coordinate, and implement contracts/projects, monitor contracts for goal achievement, and resolve non-compliance issues by investigating discrepancies, complaints, and disputes. They will also provide training and consulting expertise on solicitations, contracts, and programs, respond to inquiries from various stakeholders, and prepare reports for management and government officials.

Requirements

Knowledge of applicable Federal, State, and Local laws.
Knowledge of contracts including contract language, terms, conditions, etc.
Knowledge of City practices, policies, and procedures.
Skill in oral and written communications.
Skill in handling multiple tasks and prioritizing.
Skill in using computers and related software applications.
Skill in data analysis and problem solving.
Skill in negotiation.
Ability to work with frequent interruptions and changes in priorities.
Ability to establish and maintain good working relationships with other City employees and the public.
Ability to exercise good judgment, tact, and diplomacy in all dealings and maintain confidentiality as required.
Ability to interpret policies, procedures, and regulations.
Ability to impartially summarize and evaluate factors related to contracts.
Ability to resolve complex, contractual issues.
Ability to train others.
Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to Business Administration or Public Administration, plus four (4) years of experience in a related field.
Experience may substitute for education up to the maximum of four (4) years.
Graduation with a Master’s degree from an accredited college or university may substitute for required experience up to two (2) years.

Nice To Haves

Experience creating, managing, and improving programs for internal and external stakeholders.
Experience managing projects including developing plans, coordinating stakeholders, tracking deliverables, identifying risks, and supporting implementation.
Experience establishing metrics, analyzing performance or compliance data, identifying trends, and preparing reports related to contract monitoring requirements.
Experience developing and delivering informational and training presentations for internal and external stakeholders.
Experience providing technical guidance and collaborating with stakeholders to support compliance and program improvement.
Strong communication, organizational, and analytical skills, with the ability to manage multiple priorities and deadlines.
Understanding of public administration and government contracting methods and contract management best practices.
The ability to travel to more than one work location

Responsibilities

Establishes program methods, policies, and procedures to adhere to City, State, and Federal laws.
Determines program metrics and resource requirements.
Coordinates and collaborates with key stakeholders regarding program initiatives to meet guidelines and goals.
Manages, coordinates, and implements contracts/projects associated with assigned programs.
Monitors contracts to ensure contract goals are met in accordance with City, State, and/or Federal laws.
Resolves non-compliance issues by investigating and resolving contract-related discrepancies, complaints, and disputes between all involved parties; negotiates settlement agreements; and assists with resolving appeals and claims.
Provides training/consulting expertise to internal and external customers regarding solicitations, contracts, and/or programs.
Provides contract information in response to inquiries from City Council, City Management, Boards and Commissions, Federal officials, vendors, and other stakeholders.
Prepares and presents reports by compiling, reviewing, and analyzing data and providing written and/or oral reports to management, to other departments, and to the federal government.
May provide leadership, work assignments, evaluation, training, and guidance to others.