Program Compliance Co-Op (Sales Support)

EF Education First / Hult•Cambridge, MA

9d•Hybrid

About The Position

EF Education First offers a Cooperative Education (co-op) program in partnership with students' colleges or universities, allowing them to gain work experience. This specific co-op, the Program Compliance Co-Op (Sales Support), internally known as an Education Credit Coordinator, is a key supporting role within the Extensions Team. The role focuses on compliance, documentation, and operational processes to ensure au pairs can successfully extend their program year in the United States. A critical aspect of this is meeting the Department of State's federally mandated education credit requirement, and this position serves as the operational backbone for that compliance function. The coordinator is responsible for collecting, reviewing, and approving education credit documentation from all global markets, ensuring accuracy, completeness, and compliance with federal program requirements. By managing compliance timelines and communicating effectively, this role enables the sales team to advance extension conversations without delays.

Requirements

Strong attention to detail with a demonstrated ability to review and assess documents accurately and consistently
Excellent written and verbal communication skills, with the ability to convey compliance requirements clearly to a diverse, international audience
Proven ability to manage a high volume of submissions, prioritize competing tasks, and meet deadlines in a fast-paced environment
Highly organized, self-motivated, and comfortable working independently with minimal supervision
Collaborative mindset with experience working cross-functionally, particularly in support of a sales or client-facing team

Nice To Haves

Proficiency in a second language is a plus
Experience working with international students or colleagues, or within a multicultural environment
Experience in education administration, compliance administration, program coordination, or a related field
Familiarity with cultural exchange programs, J-1 visa regulations, or Department of State compliance requirements

Responsibilities

Collect, organize, and track au pairs’ education credit documentation and maintain accurate status records in internal systems, ensuring submissions are received before extension eligibility deadlines.
Review coursework records, transcripts, and certificates against U.S. Department of State requirements; approve qualifying submissions or promptly flag incomplete or nonqualifying documentation.
Serve as the primary contact for education credit inquiries, managing the Extension team’s inbound queue by responding directly or routing cases to the appropriate specialist.
Clearly communicate approval decisions, outstanding requirements, and next steps to au pairs, host families, and local coordinators, providing guidance consistent with federal program standards.
Partner with the extension sales team to share timely, reliable education credit status updates and support extension conversations.
Liaise with education course providers, keep internal resources updated as course offerings and recommendations change, and monitor submission trends to identify bottlenecks and recommend process improvements.