Program Compliance Co-Op (Sales Support)

Education First • Boston, MA

9d • Hybrid

About The Position

EF Education First is offering a Cooperative Education (co-op) program in partnership with a student’s college or university. This program allows students to align their academic and future career goals with work experience for a select period. EF offers various 4-6 month co-ops starting in January or Summer across its travel, language, and education businesses in sales, customer service, operations, finance, and marketing. The Program Compliance Co-Op (Sales Support), internally known as an Education Credit Coordinator, is a key supporting role within the Extensions Team. This role works closely with the Extensions (sales) Team, focusing on compliance, documentation, and operational processes to ensure au pairs can successfully extend their program year in the United States. A critical part of the extension eligibility process is meeting the Department of State's federally mandated education credit requirement, and this role serves as the operational backbone for that compliance function. The Education Credit Coordinator is responsible for collecting, reviewing, and approving education credit documentation submitted by au pairs from all of our global markets, ensuring all records are accurate, complete, and compliant with federal program requirements. By proactively managing compliance timelines and communicating clearly with au pairs, host families, and local coordinators, this role directly enables the sales team to move extension conversations forward without delays caused by outstanding education requirements.

Requirements

• Strong attention to detail with a demonstrated ability to review and assess documents accurately and consistently
• Excellent written and verbal communication skills, with the ability to convey compliance requirements clearly to a diverse, international audience
• Proven ability to manage a high volume of submissions, prioritize competing tasks, and meet deadlines in a fast-paced environment
• Highly organized, self-motivated, and comfortable working independently with minimal supervision
• Collaborative mindset with experience working cross-functionally, particularly in support of a sales or client-facing team

Nice To Haves

• Proficiency in a second language is a plus
• Experience working with international students or colleagues, or within a multicultural environment
• Experience in education administration, compliance administration, program coordination, or a related field
• Familiarity with cultural exchange programs, J-1 visa regulations, or Department of State compliance requirements

Responsibilities

• Collect, organize, and track au pairs’ education credit documentation and maintain accurate status records in internal systems, ensuring submissions are received before extension eligibility deadlines.
• Review coursework records, transcripts, and certificates against U.S. Department of State requirements; approve qualifying submissions or promptly flag incomplete or nonqualifying documentation.
• Serve as the primary contact for education credit inquiries, managing the Extension team’s inbound queue by responding directly or routing cases to the appropriate specialist.
• Clearly communicate approval decisions, outstanding requirements, and next steps to au pairs, host families, and local coordinators, providing guidance consistent with federal program standards.
• Partner with the extension sales team to share timely, reliable education credit status updates and support extension conversations.
• Liaise with education course providers, keep internal resources updated as course offerings and recommendations change, and monitor submission trends to identify bottlenecks and recommend process improvements.

Benefits

• This is the most fun, high caliber place you’ll ever work.
• When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed