Program / Business Analyst

eTelligent Group LLC • Bethesda, MD

10d • Remote

About The Position

This role involves running program operations for the NIH Governance, Risk & Compliance (GRC) Zero Trust Architecture (ZTA) Support Services task order for the NIH Office of the Chief Information Officer (OCIO). The position is part of the Program Operations Pod, focusing on Tasks 1, 6, and Subtask 2.3. The primary goal is to maintain accurate schedules, quality records, Wiki content, help desk operations, and reporting for a dynamic, deliverable-driven program.

Requirements

• Bachelor's degree plus 4+ years of program or business analysis, preferably on federal contracts.
• Experience producing monthly status reports and maintaining schedules and risk logs.
• Advanced skills in Excel, PowerPoint, and MS Project.
• Ability to obtain an NIH suitability determination and PIV credential; fluent in English.
• U.S. Citizenship required.
• All staff must obtain NIH suitability and a PIV credential and be fluent in English.
• Anyone doing risk or vulnerability testing needs a current T2 (BI) or higher investigation.

Nice To Haves

• ServiceNow, Power BI, and Jira/Confluence experience.
• Section 508 document remediation experience.
• Exposure to cybersecurity or GRC programs; CAPM, PMI-PBA, or CBAP.

Responsibilities

• Maintain IMS updates, action items, risk and issue logs, and meeting minutes.
• Prepare the Monthly Status Report, including performance metrics and the GFE inventory.
• Administer the Quality Control Plan: track definitions of done, three-gate review sign-offs in Jira, comment-disposition matrices, and the five-business-day correction cycle.
• Manage the OCIO ZTA Wiki: Git-versioned pages, each with an owner, version, and review date; quarterly refresh cycles; and a 100% freshness target.
• Run the ZTA help desk queue in ServiceNow. Route questions to the right pillar SME, make sure answers go out within three business days, and turn recurring questions into FAQs.
• Coordinate monthly IC office-hours logistics and track attendance by IC.
• Distribute the monthly enterprise communications with ISAO and track their reach.
• Maintain the Process Integration Tracker (Subtask 2.3).
• Build Power BI dashboards for delivery, adoption, and ZT maturity metrics, and check every release for Section 508 conformance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level