Jr Business Analyst - Program Facilitator

VOLT•SAN DIEGO, CA

6h•Onsite

About The Position

Volt is immediately hiring for a Program Facilitator/Jr Business Analyst in San Diego, CA. This role involves analyzing current-state business processes, communication workflows, and operational procedures. The Program Facilitator/Jr Business Analyst will review and document business capabilities, customer groups, and organizational functions within assigned Business Units. They will develop and maintain business use cases, process maps (current-state "as-is" and future-state "to-be"), and supporting process documentation. A key aspect of this role is identifying opportunities to improve business processes, communication, user experiences, and organizational effectiveness. The position also requires program engagement and facilitation, partnering with various stakeholders to understand business needs and transformation impacts, facilitating meetings and workshops, and collaborating with users and SMEs to understand operational constraints. Additionally, the role provides operational and administrative support to Program Management and IT teams, builds relationships, coordinates data clean-up efforts, supports data conversion scope and approach reviews, and tracks data readiness activities. The role also assists program deployment teams with testing, attends sprint planning and review meetings, escalates concerns, reviews training needs, develops training materials, supports training delivery, validates training content, and assists with post-implementation HyperSupport activities.

Requirements

Bachelor's degree in IT or related field
Process analysis or research and development experience
Excellent communication skills
Team player
Looking to gain experience and grow skills in the tech space

Responsibilities

Analyze current-state business processes, communication workflows, and operational procedures.
Review and document business capabilities, customer groups, and organizational functions within assigned Business Units.
Develop and maintain business use cases, current-state ("as-is") and future-state ("to-be") process maps and supporting process documentation.
Identify opportunities to improve business processes, communication, user experiences, and organizational effectiveness.
Partner with Business Stakeholders, Process Owners, Process Leads, Subject Matter Experts (SMEs), and Project deployment teams to understand business needs and transformation impacts.
Facilitate meetings, workshops, and stakeholder touchpoints to gather information, validate requirements.
Collaborate with Business Users and SMEs to understand user roles, geographic considerations, business functions, and operational constraints that may impact adoption and training effectiveness.
Provide operational and administrative support to Program Management and IT teams.
Build and maintain strong working relationships between the Business, IT and program management teams.
Coordinate data clean-up efforts between the Program Deployment teams and the Business.
Assist with data clean-up planning and execution activities.
Support identification of data objects and ownership structures.
Facilitate data conversion scope and approach reviews and approach with Business Stakeholders.
Track data readiness activities and support reporting through dashboards and status updates.
Assist program deployment teams with system and user acceptance testing as required.
Attend sprint planning and sprint review activities to assess business support needs and monitor progress.
Escalate concerns to Program Management as needed.
Assist Program Management to review training needs across user groups, business functions, and geographic locations.
Develop and maintain process flows, training materials such as job aids, presentations, videos, and other documentation.
Support training delivery and user readiness activities for business process and system changes.
Validate training content to ensure alignment with approved business requirements and processes.
Communicate with Program Management, IT and Business teams as required.
Assist in developing Stakeholder engagement materials as needed.
Support implementation and continuous improvement of communication and collaboration.
Assist with post-implementation HyperSupport activities to facilitate user adoption and issue resolution.