Program Assistant

Odyssey House•Salt Lake City, UT

13d

About The Position

Odyssey House of Utah is seeking a friendly, organized Program Assistant for its ACT Program in Salt Lake. The role serves as the first point of contact for program participants and visitors, in person and by phone, and provides administrative and benefits coordination support. The successful candidate communicates effectively and multitasks in a fast-paced environment. The posting describes the role as part-time and offers compensation of $18.00 per hour.

Requirements

High school diploma or equivalent preferred.
Previous receptionist or customer service experience preferred.
Previous benefits coordination experience preferred.
Valid driver's license and clean driving history; the position requires driving Odyssey House vehicles and is subject to motor vehicle record review.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Customer service-oriented mindset.
Ability to be resourceful and proactive when issues arise.
Successful completion of required pre-employment screenings and position-related verifications.

Nice To Haves

High school diploma or equivalent.
Previous receptionist or customer service experience.
Previous benefits coordination experience.

Responsibilities

Welcome participants and visitors in person and by telephone, assess their needs, and determine an appropriate course of action.
Direct calls to appropriate personnel, take messages, provide basic program information, and manage referral inquiries.
Receive, sort, and distribute daily mail and deliveries.
Schedule and manage appointments and meeting rooms.
Perform administrative tasks including data entry, filing, copying, and scanning documents.
Assist case managers with Medicaid eligibility coordination, including accessing and uploading documents in DWS My Case accounts, calling DWS eligibility with participants, and coordinating with participants to obtain required documents.
Keep the reception area tidy and presentable and maintain necessary materials.
Prepare coffee and frozen food items for participants.
Monitor office supplies and maintain inventory levels.
Intervene in and help de-escalate situations in which a participant becomes agitated, with support from other team members.
Follow Odyssey House's mission, philosophy, scope of service, applicable codes of conduct and service requirements, and responsibilities related to client safety, customer service, client care, time management, records, incident reporting, training, boundaries, and individual rights.

Benefits

Medical, dental, vision, life, and disability insurance, including long- and short-term disability coverage.
Flexible spending account.
403(b) retirement plan, with employer match up to 6% after one year of service.
Paid time off, accruing up to 35 days per year, with increased accrual rates after one year.
Sick leave rollover option to convert half of unused accrued sick time into extra vacation days at year-end.
Paid sabbatical after five years of service.
Employee assistance program with confidential 24/7 support.
Tuition reimbursement up to $9,000 per year for approved programs, subject to eligibility requirements.
Paid training and professional development opportunities, subject to manager approval and eligibility.
Access to earned wages before payday through Paylocity, subject to terms.
Free UTA transit pass for the daily work commute.
Monthly performance awards and team recognition.
Casual dress code and workplace culture.