Program Assistant

Upbring•Lubbock, TX

11d

About The Position

The Program Assistant supports the Neighborhood House program and the Director of Emergency Assistance. The role handles inquiries about services; schedules utility-assistance appointments; reviews and processes applications; and processes utility payments and food vouchers as needed. Work must comply with Agency and licensing standards, funding requirements, and applicable federal, state, and local regulations. The assistant works closely with the Director and program staff to help the program operate effectively and meet client needs. The role also supports reporting, maintains secure and confidential client and Agency records, and provides professional service to internal and external clients.

Requirements

High school diploma or equivalent.
Two years of clerical or administrative experience.
Ability to build positive rapport with people and provide strong customer service.
Strong interpersonal skills and the ability to communicate professionally and clearly with all levels of management.
Ability to work independently with limited supervision and take initiative.
Ability to work with multiple programs and requirements simultaneously, including making decisions.
Strong computer skills and high proficiency with Microsoft Word, Excel, and Outlook.

Nice To Haves

Associate's degree in Business Administration or a closely related field.
Three years of clerical or administrative experience.
Fluent written and conversational Spanish; highly preferred.

Responsibilities

Schedule appointments for utility assistance.
Review applications and ensure forms and attachments are completed, signed, and dated accurately.
Help applicants complete applications for utility assistance and food vouchers.
Assist with preparing reports for the utility grant and food vouchers as requested.
Analyze, process, and approve food vouchers according to program policy guidelines.
Respond to inquiries about utility assistance and food vouchers and provide program information.
Securely maintain client and sensitive Agency information, files, and records, and maintain confidentiality.
Help the Director review and print client utility bills, calculate the amount the Agency can pledge toward outstanding balances, and determine appropriate multi-payment amounts based on program guidelines and available funding.
Help the Director review and process utility payments, financial invoices, and statements, and follow up as needed.
Assist in preparing and submitting reports to funding sources, the local advisory committee, and applicable Upbring departments.
Work with the Director of Emergency Assistance and program staff to support effective program operations, meet client needs, and comply with Agency and licensing standards, funding requirements, and applicable regulations.
Work as a team player and demonstrate professional behavior and a positive attitude consistent with Agency policies and practices.