Program Assistant

Westhab Inc.•New York, NY

10d•$30,000 - $40,000

About The Position

The Program Assistant interacts efficiently and effectively with a diverse population at a 200+ bed men’s homeless shelter. The role maintains professional communication with administrative, housing, and facilities staff, residents, and community partners. Proof of COVID-19 vaccinations is required. The position provides administrative and operational support to the facility and its programs, including greeting and directing residents and visitors, handling office communications, maintaining records and databases, coordinating donations and transportation, and assisting case management. The role also monitors resident use of designated resources and supports facilities-related work orders.

Requirements

High school diploma or GED required.
Strong verbal, written, and computer skills.
Ability to multitask while remaining focused.
Proof of COVID-19 vaccinations required.

Nice To Haves

Associate degree preferred.
Bilingual Spanish is a plus.

Responsibilities

Greets residents and visitors reporting to administration and directs them appropriately.
Performs administrative duties, including typing reports, letters, and memos.
Handles phones, faxes, and meeting-room reservations.
Assists with ordering office supplies and maintaining office inventory.
Maintains accurate records, prepares reports, and facilitates the flow of necessary paperwork throughout the facility.
Prepares facilities work orders, follows up on progress, and updates the system when work is completed.
Assists in setting up and maintaining program databases and provides relevant technical assistance with resident placements, closeouts, and sanctions.
Coordinates donation deliveries and maintains a wish list of needed items.
Works closely with the van driver to arrange transportation.
Monitors resident use of computers, phones, and access to the administration area.
Assists case management with filing.
Performs other duties as assigned.