Program Assistant (Administrative)

Cascade Community Healthcare • Centralia, WA

1d

About The Position

Cascade Community Healthcare is seeking a Program Assistant for its Assertive Community Treatment (ACT) Team. This is an administrative role performing a variety of complex clerical and administrative duties with minimal supervision. The Program Assistant coordinates communication between the team and clients, helps clients, families, and other agencies get answers to questions, maintains client confidentiality, and provides clerical support to clinical and medical staff as assigned.

The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. The pay scale is $18.30–$22.31 per hour, depending on experience. Cascade Community Healthcare provides treatment services in Lewis County and surrounding areas and describes its mission as offering compassionate and encouraging counseling that helps clients find hope and make positive changes.

Requirements

• Must be able to pass a Washington State Patrol background check; a national background check may be required if the applicant has not lived consecutively in Washington State for the last three years.
• Must have a current, nonrestricted driver's license and be legally able to operate a motor vehicle.
• Must have a satisfactory driving record.
• Excellent clerical and/or administrative skills.
• Demonstrated organizational skills and ability to multitask in a fast-paced environment.
• Excellent written and verbal communication skills.
• General computer proficiency, including ability to use electronic medical record systems and accurate typing and word processing skills.
• Ability to represent the agency in a positive and professional manner.

Nice To Haves

• Administrative experience in a medical, mental health, or social services field is strongly preferred.

Responsibilities

• Provide excellent customer service to clients, staff, and guests.
• Direct clients or guests to the appropriate person or department.
• Answer calls, schedule client appointments, enter data, and file documents.
• Maintain the ACT client log and coordinate and track client appointments and clinician schedules.
• Coordinate and check out ACT vehicles to clinicians.
• Record data for fidelity reviews.
• Distribute incoming mail and prepare and send outgoing mail.
• Enter and extract client data as required from the Electronic Health Record.
• Coordinate CSU placements using the CSU admit workflow.
• Coordinate care with other medical and behavioral health agencies.
• Fulfill medical records requests according to agency policies and procedures.
• Verify client insurance and Medicaid eligibility.
• Coordinate communication between the team and clients, assist clients, families, and other agencies in getting answers to questions, maintain client confidentiality, and provide clerical support to clinical and medical staff as assigned.

Benefits

• Eligible employer for the Public Service Loan Forgiveness Program.
• Paid time off earned monthly; starts at 13 hours per month, prorated based on FTE. PTO is available after 90 days of employment.
• 11 paid holidays plus 16 hours of personal holiday, prorated based on FTE; personal holiday is available after 90 days of employment.
• Company-paid medical, dental, and vision benefits, subject to plan terms. Medical benefits are effective the first of the month following the date of hire; employees at 0.5 FTE are not eligible for medical benefits.
• Company-paid AllyHealth, Employee Assistance Program, life insurance and AD&D, and long-term disability benefits, subject to plan terms.
• Supplemental benefits include critical illness, hospital indemnity, and accident insurance, subject to plan terms.
• Voluntary supplemental term life insurance, supplemental legal care, fraud and identity protection, HSA, FSA, dependent care FSA, limited purpose FSA, and pet insurance, subject to plan terms.
• 401(k): after six months of employment, Cascade contributes 5% of gross earnings monthly; no employee match is required.
• Reimbursement for the cost of required Department of Health licensure and other certification renewals, such as DEA and CPR/BLS.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed