Program Assistant (Administrative)

Cascade Community Healthcare • Centralia, WA

2d • $18 - $22

About The Position

Cascade Community Healthcare is seeking a Program Assistant for its Assertive Community Treatment (ACT) Team. This is an administrative role performing a variety of complex clerical and administrative duties with minimal supervision. The position supports communication between the team and clients, helps clients, families, and other agencies get answers to questions, maintains client confidentiality, and provides clerical support to clinical and medical staff as assigned. The schedule is Monday through Friday, 8 a.m. to 5 p.m. Pay is $18.30–$22.31 per hour, depending on experience.

Requirements

• Must pass a Washington State Patrol background check; a national background check may be required if the applicant has not lived consecutively in Washington State for the last three years.
• Must have a current, unrestricted driver's license and be legally able to operate a motor vehicle.
• Must have a satisfactory driving record.
• Excellent clerical and/or administrative skills.
• Demonstrated organizational skills and ability to multitask in a fast-paced environment.
• Excellent written and verbal communication skills.
• General computer proficiency, including ability to use electronic medical record systems and accurate typing and word-processing skills.
• Ability to represent the agency in a positive and professional manner.

Nice To Haves

• Administrative experience in medical, mental health, or social services is strongly preferred.

Responsibilities

• Provide customer service to clients, staff, and guests.
• Direct clients or guests to the appropriate person or department.
• Answer calls, schedule client appointments, enter data, and file documents.
• Maintain the ACT client log and coordinate and track client appointments and clinician schedules.
• Coordinate and check out ACT vehicles to clinicians.
• Record data for fidelity reviews.
• Distribute incoming mail and prepare and send outgoing mail.
• Enter and extract client data in the Electronic Health Record as required.
• Coordinate CSU placements using the CSU admit workflow.
• Coordinate care with other medical and/or behavioral health agencies.
• Fulfill medical records requests according to agency policies and procedures.
• Verify client insurance and Medicaid eligibility.
• Coordinate communication between the ACT team and clients; assist clients, families, and other agencies in getting answers to questions.
• Maintain client confidentiality and provide clerical support to clinical and medical staff as assigned.

Benefits

• Eligible employer for the Public Service Loan Forgiveness (PSLF) Program.
• 13 hours of paid time off earned monthly; available after 90 days of employment and prorated based on FTE.
• 11 paid holidays and 16 hours of personal holiday; personal holiday is available after 90 days of employment and prorated based on FTE.
• Company-paid medical, dental, vision, AllyHealth, EAP, life insurance and AD&D, long-term disability, and supplemental critical illness, hospital indemnity, and accident insurance, subject to plan terms. Medical benefits begin the first of the month following hire; employees at 0.5 FTE are not eligible for medical benefits but are eligible for the other listed benefits.
• Voluntary supplemental term life insurance, supplemental legal care, fraud and identity protection, HSA, FSA, dependent care FSA, limited purpose FSA, and pet insurance, subject to plan terms.
• 401(k); after six months of employment, Cascade contributes 5% of gross earnings monthly, with no employee match required.
• Reimbursement for required Department of Health licensure renewals and other job-required certification renewals, such as DEA and CPR/BLS.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed