Program Assistant, PSP

EAST SIDE HOUSE SETTLEMENT•New York, NY

104d•$45,000 - $45,000•Onsite

About The Position

East Side House Settlement (ESH) is a community resource in the South Bronx that cares for the individuals, families, and communities we serve by expanding opportunities to live more fulfilling lives through education, career, and supportive services. ESH’s Post-Secondary Pathways (PSP) program aligns with our mission by providing high quality young adult career development services on-site at partner schools and local community centers. The Program Assistant will provide administrative and clerical support to the Post-Secondary Pathways Program, under the supervision of program managers and the Director of PSP. The Program Assistant is responsible for managing and entering program data and outcomes into funder databases, supply procurement, and logistics for GED testing for education services. This role involves working closely with leadership to track progress, problem solve issues and develop systems to strengthen program performance. The Program Assistant is a key position in ensuring productivity and performance.

Requirements

High school diploma or GED, AA degree in human service-related field a plus.
Bilingual in Spanish or French a plus
Excellent verbal and written communication skills
Ability to work with a culturally diverse population,
Experience with grassroots information dissemination strategies.
Previous outreach experience in urban communities helpful.
Knowledge of, and familiarity with, institutions and people from the overall Mott Haven section of the Bronx highly preferred.
Must be self-directed and organized.
Strong computer skills and technological experience including Microsoft Office (Word, Teams, etc.) Google Suite (Google Classroom, Docs, and Sheets) and similar programs
Problem Solving/ Analysis
Communication Proficiency
Customer Service
Public/Community Relations
Teamwork Orientation
Employees must be clear to work at ESH. Employment is contingent upon successful completion of background checks and/or screenings.

Nice To Haves

AA degree in human service-related field a plus.
Bilingual in Spanish or French a plus
Previous outreach experience in urban communities helpful.
Knowledge of, and familiarity with, institutions and people from the overall Mott Haven section of the Bronx highly preferred.

Responsibilities

Assist participants with the completion of membership and enrollment applications and making necessary referrals to relevant service areas for additional support/assistance
Provide administrative support to Education Manager, Instructors and Director.
Prepare classroom materials and activities corresponding with students’ needs, abilities, and interests; assists Instructors in setting up/maintaining the classroom environment for GED, ESOL and education-related workshop participants
Manage participant outreach and engagement activities using a prioritized list of potential and current students
Conduct data entry in relevant databases including but not limited to Salesforce, DYCD Connect and/or Excel tracking spreadsheets to assure that all pertinent data relating to student services is accurately and timely reported.
Ensure all participant files (physical and electronic) are up to date and in accordance with organizational and funding source requirements.
Participate in Program Improvement Team (PIT), that will meet regularly to assess and review program data and recommend changes.
Maintain department efficiency by planning and implementing office systems, layout and equipment procurement, maintain and replenish inventory, checking stock to determine inventory levels, and anticipate needed supplies.
Work with program staff to place purchase orders for supplies, equipment, and food.
Provide guidance to students in establishing and pursing educational goals, review and document progress on a regular basis.
Prepare and submit weekly, monthly, and quarterly reports to appropriate staff
Assist in the pre- and post-testing of students as well as administer unit tests and quizzes to ensure learning.
Answer telephone, route calls, and take messages; Provide excellent customer service and client assistance.
Table at partner events; do outreach in informal gathering places within NYCHA housing developments, such as sitting areas and playgrounds
Participate in relevant departmental meetings, trainings, case conferences, workshops and events; Coordinate or assist in planning for events such as community meetings, block parties, health fairs and local business fairs