Program Assistant

Inter-Tribal Council of Nevada • Sparks, NV

2d

About The Position

Under the direct supervision of the Native Workforce Development Program Coordinator, the Program Assistant provides direct staff support and indirect support to program customers. The role assists staff with clerical functions and supports program inquiries, intake and assessments, data entry, filing, audits, supplies and equipment, documents, and website maintenance. The incumbent maintains customer confidentiality and may provide backup coverage during peak periods or staff shortages. The position also attends meetings, workshops, conferences, and training as required, and performs other duties as assigned.

The role requires professionalism, initiative, attention to detail, customer-service skills, sound judgment, and the ability to work with people from diverse backgrounds. ITCN’s workforce programs are grounded in respect for Native knowledge systems and the historical and social context of Indigenous peoples. The organization seeks to strengthen community well-being and support Indigenous self-sufficiency through culturally relevant workforce strategies.

Requirements

• High school diploma or equivalent with three years of experience in employment, training, or related fields; alternatively, the posting allows a college degree or another combination of education, experience, training, or preparation demonstrating the required knowledge, abilities, and skills.
• Computer literacy and accurate typing at 45 words per minute are required.
• Ability to work independently with minimal supervision.
• Ability to travel, which may include overnight trips.
• Valid Nevada Driver’s License.
• Reliable vehicle and appropriate insurance.
• Ability to communicate tactfully and discreetly with customers and the public from varied ethnic, social, and educational backgrounds.
• Ability to read and write English and understand and apply technical instructions related to workforce procedures, laws, and policies.
• Basic math skills, including addition, subtraction, multiplication, and division.
• Ability to record information and prepare reports.
• Ability to use good time-management methods.
• Ability to operate a desktop or laptop computer and related software.
• High standards of professionalism, ethical conduct, honesty, and integrity.
• Commitment to providing positive, high-quality customer service.
• Initiative, attention to detail, and commitment to completing assignments.
• Ability to follow policies and procedures, cooperate, respond appropriately to a supervisor, and align behavior with department and organizational goals.
• Problem-solving ability and commitment to improving service delivery.
• Effective information exchange, including listening and responding appropriately.
• Ability to give public presentations and knowledge of business procedures and office practices.
• Ability to work well with diverse people and knowledge of the needs and dynamics of Native American communities, working groups, interpersonal relationships, cultural settings, and social contexts.

Nice To Haves

• A college degree with a major in Education, Business Administration, Sociology, or Social Work is preferred.
• Additional professional development and training opportunities are offered.

Responsibilities

• Answer telephone calls, forward messages to voicemail, and record written messages when necessary.
• Assist staff in responding to telephone and walk-in inquiries from applicants and providing program information.
• May assist with applicant intake and assessments to determine eligibility and complete required participation forms.
• May enter customer information into an electronic database and enter program payables into the organization’s electronic database.
• Inventory and maintain program supplies and equipment.
• May maintain program and customer filing systems, both manual and electronic, for documents and correspondence.
• Assist with spot audits of customer files and may prepare new applicant files while ensuring consistent folder order and composition.
• Help maintain the security of program equipment, supplies, and customer files.
• Assist with procurement of necessary supplies and equipment.
• Develop and enter program documents in fillable formats in the computer system.
• Research, implement, and help maintain the program website; update website information as necessary.
• Maintain customer confidentiality on an ongoing basis.
• Maintain a basic working knowledge of services and provide backup coverage during peak periods or staff shortages.
• Attend meetings, workshops, conferences, and training as required.
• Perform other duties as assigned.

Benefits

• 15 paid holidays per year.
• Two weeks of annual leave (vacation).
• Paid sick leave.
• 100% employer-paid health insurance coverage, including medical, dental, and vision.
• 401(k) retirement plan with a 4% employer match.
• Professional development and training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED