Program Assistant

Community Resources For Justice (CRJ)•Bridgeport, CT

33d•$42,100 - $54,700•Hybrid

About The Position

The Program Assistant is responsible for the provision of a wide range of administrative duties supporting the day-to-day function of the domestic violence programs. The position will support, and work in concert with the DV Manager, Intake Coordinator, group facilitators, and clients as needed. This is a 40 hour per week position and is paid hourly.

Requirements

Excellent communication and organizational skills along with attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Ability to multi-task and function well in a high-paced environment.
Experience with Data collection and submission required
Experience with Excel, Microsoft 365, Microsoft Word and database portals required
Minimum 2 years’ experience working in an office setting providing customer services both virtual and in person required

Nice To Haves

Fluency in Spanish is preferred
Minimum of associate’s degree or administrative training certificate preferred

Responsibilities

Sending communications via text message, letters, and/or phone calls to new clients entering programs
Entering notes and data into the electronic records.
Assisting the Manager and Intake Coordinator in managing the flow of clients in various programs: FVEP, Evolve and Explore.
Conduct orientation and occasional intake assessments to clients entering assigned DV programs
Maintaining physical files, creating files for new client intakes
Adhering to best practices related to gender responsive and trauma informed strategies
Uploading monthly/discharge reports, as assigned.
Reception/security area coverage as needed, and the overall front-line operations (about 20 hours a week.)
Cultivating and maintaining professional relationships with the guests/clients and staff who enter the building
Communicating accurately and swiftly to referral sources
Special projects and other duties as assigned by the DV Manager/Director