Program Assistant

Wayfinder Family Services•Sacramento, CA

12d•$19 - $22•Onsite

About The Position

Wayfinder Family Services’ ATLAS program connects Sacramento County children, youth, and families to community outreach, early intervention, outpatient mental health, and Therapeutic Behavioral Services. The Program Assistant provides routine support services, electronic health record data entry, and administrative support for this integrated children’s specialty mental health services program. The role supports administrative operations, client record setup and document management, electronic health record reporting, meeting and calendar coordination, provider and staff credential tracking, County communications, reception, and onboarding logistics. The position is based at the North Sacramento Office in Sacramento, California, is full time, and has a day/AM shift. Travel is listed as up to 25%. The hourly wage range is $18.57–$22.28.

Requirements

High school diploma or equivalent.
One to two years of experience in an administrative assistant capacity.
Experience with an electronic health record, including data entry, document upload, and report generation.
Experience coordinating complex meeting schedules across multiple teams and external partners.
Valid California Driver’s License with at least three years of good driving history and approval by the agency’s insurance carrier to drive agency vehicles.

Nice To Haves

Associate or bachelor’s degree in a related field from an accredited college or university.
Administrative assistant experience in a behavioral health, health care, or social services setting.
SmartCare experience.
Bilingual in English and Spanish, or another language prevalent in the ATLAS priority ZIP code communities.

Responsibilities

Provide administrative support for ATLAS, including opening clients in the electronic health record and setting up records for new referrals.
Upload documents to the appropriate SmartCare record and redact documents as needed to comply with agency and County protected health information standards.
Run electronic health record reports on billable services, productivity, and caseload, and distribute them to the Program Director, Clinical Program Managers, and other appropriate staff on schedule.
Coordinate and maintain schedules for Child and Family Team meetings, multidisciplinary team meetings, the monthly evidence-based practice integration meeting, and the program calendar, including meetings at approved co-location partner sites.
Maintain the co-location schedule and staff coverage calendar for approved partner sites in support of the Early Intervention and Outreach and Engagement Program Manager.
Ensure new hires obtain a required NPI number and are associated with Wayfinder Family Services in the NPPES registry; maintain provider identifiers, taxonomies, and supervising provider assignments for claiming in coordination with the Billing and Data Specialist.
Track staff licensure, registration, certification, and County staff registration statuses and expiration dates, and alert the Program Director and Clinical Program Managers in advance of expirations.
Attend County Behavioral Health Services provider meetings and other County convenings as requested, and distribute County communications, policy issuances, and notices to appropriate staff.
Provide reception and front-desk support at the hub by greeting youth and families, managing incoming calls, and directing inquiries to the appropriate team member.
Support new-staff onboarding logistics, including scheduling required training, requesting system access, and coordinating with Human Resources, Information Systems, and Finance.
Perform other duties as necessary or directed.