Program Assistant

PROMESA R.H.C.F.•New York, NY

18d•$0 - $50,000

About The Position

The Program Assistant provides direct case management and related documentation to help clients with activities of daily living and increase their ability to live successfully in the community. The role is based in Irene Smith Supportive Housing and requires strong computer skills, including Microsoft Office (Word and Excel) and the Foothold AWARDS system. The position supports clients through person-centered services, assessments, referrals, housing stability work, crisis intervention, and daily living skills education. It also maintains timely and complete records and reporting across required electronic health record and program systems, while collaborating with colleagues and other Acacia divisions to provide quality services.

Requirements

Associate degree required, combined with relevant experience with the client population.
At least 2 years of previous relevant experience in a mental or behavioral health environment.
Strong computer skills, including Microsoft Office (Word and Excel) and Foothold AWARDS.
Ability to use business acumen to exercise good judgment and make decisions.
Ability to handle sensitive issues with diplomacy and discretion.
Ability to multitask and strong organizational skills.
Excellent interpersonal skills and verbal and written communication ability.
Commitment to cultural diversity and sensitivity.
Ability to maintain a professional demeanor under pressure and work with urgency and commitment to quality.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Provide person-centered case management, daily living skills training, entitlements assistance, and other services based on clients’ identified needs.
Complete and maintain initial and ongoing assessments of clients’ behavioral health and medical needs.
Maintain 100% compliance with electronic health record documentation standards for assigned clients.
Refer clients to medical, mental health, care coordination, vocational or educational, substance abuse, and other services.
Facilitate individual and group activities on housing stability and maintenance, wellness, and recreation.
Provide onsite crisis intervention.
Educate participants on daily living skills, housekeeping, home safety, budgeting, and recovery-based services.
Collaborate with team members, program management, and staff from other Acacia divisions to provide quality services and activities.
Document tenant contacts in AWARDS, eCOMPAS, DOHMH LOS, HRA PACT, DHS, and other reporting systems.
Document bi-weekly progress notes in participant charts and complete initial and review service plans in a timely and consistent manner.
Complete annual client rent calculations, document changes in client income, and address entitlement issues promptly.
Monitor client arrears and develop repayment plans for integration into client service planning.
Conduct home visits to monitor clients’ compliance with program rules and regulations and assess referral needs.
Complete monthly reporting requirements to ensure compliance with program parameters.
Compile and complete service plans and update them as required by regulation and tenant income.