OUE Program Assistant

University of Washington•Tacoma, WA

2d•Onsite

About The Position

The Office of Undergraduate Education (OUE) at UW Tacoma is seeking a detail-oriented and service-oriented Program Assistant to manage student testing operations. This is a cyclical, regular, full-time position with a 10-month service period from September 1 through June 30 annually, with leave from July 1 through August 31. The role is the primary point of contact for placement testing, including self-directed math and writing assessments, Spanish placement, and make-up exams. The ideal candidate will bring both organizational rigor and genuine warmth, providing a calm and professional presence for students who may be anxious about testing.

Requirements

High school graduation or equivalent.
Two years of clerical experience.
Excellent customer service orientation and interpersonal skills.
Strong written and verbal communication skills, with exceptional attention to detail and accuracy.
Demonstrated proficiency with Microsoft Office suite.

Nice To Haves

Experience with Drupal.
Experience with SharePoint.
Experience with survey administration and data analysis.

Responsibilities

Schedule, proctor, track, record, and report on all student placement tests (math, writing, Spanish, and make-up exams), including fee-based testing for non-UWT students.
Submit placement scores to the Registrar and manage entry code distribution to support course registration.
Serve as the go-to resource for students and faculty with questions about testing procedures and policies.
Exercise independent judgment and sensitivity when working with students who are nervous or uncertain about their options.
Monitor and respond promptly to OUE email accounts daily.
Collaborate with undergraduate advisors, pre-major advisors, and the student affairs office as needed.
Provide clear, accurate information to students, staff, and the public; redirect to appropriate resources when needed.
Assist with budget reconciliation and receipt filing.
Maintain and organize files on SharePoint; track task completion.
Coordinate hiring and onboarding of work-study students.
Support distribution of course syllabi and course evaluations.
Assist with scheduling, room requests, event planning, and campus mailings.
Create agendas, take meeting minutes, and provide general meeting support.
Build and administer surveys; analyze results and produce reports, charts, and graphs drawing on both qualitative and quantitative data.
Assist with regular updates to the OUE website (Drupal).
Conduct research in support of OUE programs as needed.