Program Assistant

Alternate Solutions Health Network•Canton, OH

23d

About The Position

Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY. The Program Assistant plays a critical administrative support role within the hospice agency by helping to ensure the smooth coordination of care and communication between patients, field clinicians, and agency leadership. This role contributes directly to a positive patient and teammate experience through responsiveness, organization, and strong attention to detail.

Requirements

Minimum of 1 year of experience in healthcare, preferably in home care or hospice
Must be 18 years or older
Strong understanding of medical terminology
Proficient or able to quickly learn electronic health record (EHR) systems, including report generation and data entry
Familiarity with Microsoft Outlook, Word, and Excel
Clear written and verbal communication skills
Strong interpersonal skills; ability to work with a diverse group of people
Problem-solving skills with the ability to assess situations and implement effective solutions
Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment

Nice To Haves

Associate’s Degree preferred

Responsibilities

Support the referral and admission process, including: Obtaining medical records, Entering referral data into HCHB, Scheduling initial evaluation visits with patients/families and clinicians
Upload and manage clinical and administrative documents in HCHB
Order and track office supplies and trunk stock, including PPE inventory
Coordinate daily staffing and patient assignments using scheduling protocols
Match patients to clinicians based on clinical skill sets and personality fit
Answer incoming calls and emails promptly and professionally
Respond to patient and field staff inquiries courteously and efficiently
Maintain accurate daily schedules for field staff and assist with visit coordination
Process assigned daily and weekly reports and assist with data entry
Collaborate with the Medical Director and clinical leaders on scheduling as needed
Assist with GIP discharge planning (for GIP teams only)
Follow all agency policies and HIPAA regulations
Participate in on-call responsibilities as required
Other duties as assigned