Program Assistant

Housing Works • New York, NY

13d • $20 - $22 • Onsite

About The Position

The Program Assistant efficiently manages assigned duties at Special Population by handling clerical and administrative tasks. The role includes completing census reports, tracking internal work orders, generating reports, processing invoices, creating payment requests, and handling W-9 forms to request new vendor codes. The Program Assistant also performs other administrative tasks as assigned and protects the confidentiality of clients’ personal and financial information, ensuring it is accessible only to authorized personnel.

The position conducts data entry to evaluate program performance metrics and requires strong multitasking, organizational, and communication skills. The staff member must be present at the program site 100% of the time and typically works in a general office setting.

Requirements

• High school degree or GED.
• At least three years of office experience.
• Experience with and proven commitment to working with low-income and marginalized communities and individuals with multiple chronic medical and/or behavioral health conditions.
• Thorough knowledge of general office practices and procedures.
• Considerable knowledge of office record-keeping and reporting practices and procedures.
• Knowledge of efficient use of office equipment, including personal computer systems.
• Knowledge of English, grammar, and composition.
• Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
• Ability to type 40 words per minute.
• Dependable and flexible.
• Ability to maintain a high level of client confidentiality.
• Excellent internal and external customer service and interpersonal skills.
• Ability to lift 20 pounds.
• Ability to talk and hear regularly to facilitate communication.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Enter data to evaluate program performance metrics and ensure records are accurate, complete, and up to date.
• Complete census reports and generate timely, accurate reports, including performance metrics.
• Track internal work orders and maintain organized records.
• Process invoices and create payment requests.
• Handle W-9 forms to request new vendor codes.
• Maintain confidentiality of clients’ personal and financial information.
• Develop and maintain a database to account for furnishings, supplies, and other equipment.
• Ensure Human Resources Department notices and documents are properly posted at City View Integrated Support Program.
• Organize meetings and take detailed minutes.
• Write and distribute emails, correspondence, memos, letters, faxes, and forms.
• Communicate effectively with clients, vendors, and team members, and handle multiple tasks without compromising quality.
• Perform other administrative tasks as assigned.

Benefits

• Choice of three comprehensive healthcare plans, with Housing Works covering most of the plan cost and employee contributions based on salary.
• PTO accrual begins immediately, with up to 30 days earned in the first year.
• Educational benefit available for tuition loan reimbursement, tuition costs, and textbooks.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED