Program Assistant

The Salvation Army Central Territory • Milwaukee, WI

5d • Onsite

About The Position

The Program Assistant On Duty works at The Salvation Army Adult Rehabilitation Center in Milwaukee, Wisconsin, helping support individuals on their journey to recovery. During assigned shifts, the role helps ensure the safety, structure, and smooth operation of the program while supporting beneficiaries and maintaining program standards. The position is full-time, 40 hours per week, with a flexible schedule that may include evenings, weekends, overnight shifts, and holidays as needed.

Paid training is provided on program policies, procedures, and safety protocols, with ongoing coaching and support from leadership. The position offers an opportunity to build experience in human services and program operations.

Requirements

• Ability to maintain safety, security, and organization within a residential program environment.
• Reliable attendance and punctuality.
• Strong communication and interpersonal skills.
• Ability to remain calm and respond effectively in emergency or high-pressure situations.
• Basic math and computer skills, including data entry and reporting.
• Ability to follow policies, procedures, and program guidelines.
• Ability to work a flexible schedule, including evenings, weekends, overnight shifts, and holidays.
• Ability to stand, walk, and complete facility rounds throughout the shift.
• Ability to bend, reach, climb stairs, and perform physical tasks as needed.
• Ability to lift up to 20 lbs regularly and assist with up to 50 lbs occasionally.
• Valid driver's license and ability to drive on behalf of The Salvation Army per policy.
• High school diploma or equivalent.

Nice To Haves

• Previous experience in residential programs, social services, customer service, or security.
• Experience working with individuals in recovery or structured program environments.
• Experience with reporting systems, Microsoft Teams, Word, or Excel.

Responsibilities

• Maintain a safe, secure, and orderly environment within the facility.
• Monitor beneficiary activity, movement, and adherence to program rules and schedules.
• Conduct facility rounds, bed checks, and building walkthroughs.
• Respond to incidents and complete required reports and documentation.
• Assist with beneficiary orientation, guidance, and general support.
• Lead house meetings and communicate program expectations and updates.
• Support intake processes, including assessments when needed.
• Oversee medication call procedures and ensure proper documentation.
• Administer required testing, such as breathalyzer or urinalysis, as needed.
• Supervise beneficiaries assigned to work therapy tasks and provide guidance.
• Provide transportation for beneficiaries when assigned, following safety guidelines.
• Complete daily reports and accurately document program activities and incidents.
• Support recreational and program activities when scheduled.

Benefits

• Comprehensive medical, dental, vision, and hearing coverage.
• Prescription drug plan.
• Voluntary life insurance.
• Competitive pension plan.
• 403(b) retirement savings plan with immediate eligibility.
• Vacation days, with accrual beginning after the first month and eligibility after 90 days.
• Paid sick days.
• Personal days.
• Floating holidays.
• Paid holidays with immediate eligibility.
• Employee Assistance Program.
• Paid training.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED