Program Assistant

SEIU UHW-WEST AND JOINT ER ED FUND•Oakland, CA

18h•Hybrid

About The Position

The Education Fund is a non-profit partnership between six Locals of the Service Employees International Union (SEIU) and 22 Healthcare Industry employers, serving the education and training needs of 100,000 eligible workers. Our mission is to empower our diverse healthcare workforce to advance in a changing environment through innovative education and training solutions. Our program and budget have doubled in scale over the last five years to provide career advancement and continuing education services to 20,000 learners annually, and we are positioned for continued growth with new partners and funding. This position is responsible for providing administrative and program support as related to classes, workshops, and other training offerings, and as such, requires excellent customer service in interacting with members, partners, and providers. Performs duties as directed by managers and directors in accordance with general policies and procedures. Most of the work is performed in a fast-paced office setting with frequent interruptions and a diversity of people and tasks. Program Assistants may occasionally need to work in a different office location.

Requirements

3 to 5 years of general office experience in a union or nonprofit
Strong organizational skills, with excellent record-keeping and the ability to work concurrently on multiple projects
Good verbal and written communication skills
Knowledge of desktop publishing and database applications
Minimum technical skills must include an advanced level of Microsoft Office (Outlook, Word, Excel, PowerPoint, and Access).
Demonstrated organizational skills and ability to meet concurrent deadlines with good attention to detail.
Professional phone manners and good customer service skills.
Mature and level-headed with good judgment and tact.
Ability to manage multiple tasks and multiple reporting relationships.
Commitment to goals and values of organized labor and social justice.
Sensitivity to a multicultural workplace and outside constituency.

Nice To Haves

An accounting background is a plus.
Some knowledge of the healthcare field and/or healthcare education.

Responsibilities

Review and process program applications.
Work with the EA (Enterprise Applications) team to build out applications on the website.
Enter enrollments, data entry, and checking for accuracy.
Owning learner application follow-up.
Reporting of application processing between the application phase and school enrollment.
Provide a list of approved learners to vendors.
Maintain an understanding of learner goals, and attend monthly provider check-ins.
Effectively manages tasks and responsibilities, ensuring that all assignments are completed on time and with high quality.
Proactive in identifying, communicating, and resolving issues and challenges that arise during the course of their work.
Articulates ideas and feedback clearly.
Seeks out opportunities to expand their knowledge and skills to stay up to date.
Actively provides weekly updates and reviews data.
Streamlines processes, manages documents, and maintains accurate records.
Knowledgeable about their program budget and goals. Uses this knowledge to plan and ensure accuracy when processing applications.
Maintains credentials and working knowledge of state and federal database systems in order to create and close out apprentice and/or participant profiles on external databases/portals and takes notes during JAC Meetings.