Program Assistant

Evergreen Health•Buffalo, NY

30d•$46,000 - $48,000•Onsite

About The Position

The Program Assistant provides clerical, organizational, and patient contact support in the Center for Supportive Services. They are responsible for data entry and administrative support for the People Aging with HIV (PAWH) and the HUD Housing First programs, as well as assistance with patient navigation and grocery bag preparation for the RWB program. The Program Assistant reports directly to the Director of Housing Services who, in concert with the Senior Director of Supportive Services, determines the specific responsibilities of this position. These responsibilities may be revised, as necessary, with proper notification and training provided, where appropriate.

Requirements

Associate’s degree in Human Services, OR two (2) years of Human Services experience working with housing programs and systems
Strong written, verbal, organizational, customer service, and time management skills
Proficient with Microsoft Office Suite or related software
Demonstrate an awareness of and sensitivity to the issues that underserved populations, people living with HIV and people who use drugs face, including health disparities that affect people of color at a disproportionate rate

Responsibilities

Assists screening incoming phone calls for CSS programs
Helps create a welcoming and judgment-free impression for CSS by helping at the front desks as needed, answering the phone and greeting patients
Manages the waiting room and attends to incoming patient flow when at front desk
Supports administrative duties in other areas of the Center for Supportive Services as needed
Assists in mailings and communications specific to PAWH, RWB, and HUD programming
Participates in quality assurance responsibilities across programs
Provides regular food pantry support, preparing for distribution of grocery bags for RWB