Program Assistant, Student Development HV-CS-9706

Hudson Valley Community College•City of Troy, NY

12d•Onsite

About The Position

Hudson Valley Community College (HVCC) is seeking an experienced, dynamic, capable, creative, and caring individual to join their team as a Program Assistant. This is a provisional appointment with the possibility of permanent appointment upon passing the Rensselaer County Civil Service Exam for Program Assistant. The role is within the Student Success Center and Student Development Offices, providing crucial administrative support to various student success initiatives. The college, founded in 1953 and located in scenic Upstate NY, offers over 80 degree and certificate programs across three schools and serves nearly 9,000 students annually. HVCC is a recognized leader in career and transfer preparation, workforce training, distance learning, and serving a diverse student population. With over 80,000 alumni and nearly 1,000 employees, the college is a significant contributor to educational opportunity and economic development in the Capital Region.

Requirements

Associate's Degree from a regionally accredited or New York State accredited college (OR) High School Diploma or possession of a High School Equivalency Diploma and two years of clerical experience in a position involving public contact or customer service functions in a non- retail setting (OR) An equivalent combination of training and experience.
Must legally be authorized to work in the United State.
Candidates must have been legal residents of New York State for at least FOUR months immediately preceding the date of the test.
Selected candidate will need to sit, pass and be eligible on the next available Rensselaer County Civil Service Exam for Program Assistant in order to be considered for permanent appointment.

Nice To Haves

Bi-lingual applicants strongly encouraged to apply.

Responsibilities

Provide administrative support to the Student Success Center, Advancing Success in Associate Pathways Program and Student Development Offices.
Greet and assist all Student Success visitors and callers providing a welcoming and caring environment.
Maintain counselor and office calendar, assisting students to schedule appointments and alerting staff of appointment arrival.
Review incoming correspondence and reports to determine their significance, make recommendations to manager or refer to appropriate person for reply.
Assist with the organization and implementation of Student Success Center/ On POINT events, programs and outreach.
Gather data and information relevant to complex or unusual inquiries to provide a basis for a reply or a decision and/or drafts the reply.
Answer the telephone, respond to questions concerning program, policy or procedures and refer most complex technical questions to appropriate staff member(s).
Prepare responses to letters concerning program, policies and procedures for own or supervisor's signature.
Design, set up and maintain files of correspondence and documents.
Assemble and coordinate background materials for meetings and conferences and prepare summary of conclusions.
Transmit instructions from supervisor to appropriate staff orally, in writing or electronically and follows up to see that instructions are followed and deadlines met.
Administer surveys and prepare reports using statistical and narrative information.
Orient staff to office and agency procedures.
Maintain inventories and requisition office supplies.
Maintain awareness of all on-campus student support services and offices and answer common questions about Student Success programs and services as well as campus-related concerns.
Assist with student outreach understanding the varied needs of a diverse student population, helping students understand resources available to them and connecting them to resources or referring them to the Student Development Specialist for further assistance.
Assist with updating all program, office and resource materials as needed.
Perform other duties as assigned.