Program Assistant
About The Position
Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed, valued, and supported. As the beacon for our regional LGBTQ community, we actively recommit to being a more vibrant, bold, innovative, safe, and modern center each day than the day before. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of equity, social justice, and client-centered, trauma-informed care. The Center currently has over 75 staff working at five facilities across San Diego County. POSITION SUMMARY Reporting to the Adult Housing Services Manager, the Program Assistant provides support and assistance to the Adult Housing Services Team. The Program Assistant works collaboratively with the Adult Housing Services Team and provides resources to program participants who may be experiencing homelessness and/or housing instability, provides administrative support, and assists with all programs related administrative tasks. The Program Assistant is expected to be punctual with timely and regular attendance.
Requirements
- 1 year of experience providing administrative support and client support to human services programs.
- Fluency in English required.
- Must be comfortable working in PC/Windows-based environments.
- Must have strong proficiency with Microsoft Office.
- Demonstrated ability to manage multiple tasks with shifting priorities.
- Must demonstrate competence in working with diverse populations.
- Must demonstrate competence in using strength-based, trauma-informed, and Motivational Interviewing Techniques.
Nice To Haves
- Bachelor's degree in a human service-related field.
- Fluency in Spanish.
- 2 or more years of experience providing administrative support and client support to human services programs.
- 1 year or more of experience working for a program that serves people living with mental illness, substance abuse disorders, and/or people experiencing homelessness.
- Knowledgeable about current issues related to the LGBTQIA+ community, trauma-informed care, and barriers to housing.
Responsibilities
- Serves as first point of contact for program participants to provide general program information and linkages to other members of the Adult Housing Service Team.
- Answers phone calls and responds in a warm and responsive manner, offering support to persons inquiring about services.
- Maintains accurate documentation of client needs, plans, and service points.
- Assists with data entry into the region's Homeless Management Information System (HMIS) and Apricot 360 Case Management software to adhere to grant and contract compliance requirements.
- Assists in the completion of monthly reports for funder reports as needed.
- Assists with scheduling and planning team meetings.
- Scheduling room reservations
- Performs other clerical duties as needed.
- Duties needed to help drive our vision, fulfill our mission, and abide by our organization's values.
Benefits
- Competitive Pay Scales
- 401(k) Retirement Plan (with company match)
- Full Medical, Dental, Vision, and Chiropractic Health Coverage
- Out-of-Pocket Optional Coverage for Spouses, Domestic Partners, and Dependent Children
- Full-time and Part-Time Schedules
- Generous Vacation and Holiday Benefits
- Professional Training & Development Experiences
- Opportunities for Promotion & Advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
