Program Assistant (CNMI SSG Fox) (53546)

Westcare•Susupe, MP

About The Position

The Program Assistant supports outreach, engagement, intake, eligibility screening, and program operations for the Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program (SSG Fox SPGP). The role serves as an initial point of contact for Veterans and eligible Service Members, helping connect them with program services and community resources. Working collaboratively with program staff, the Program Assistant assists with participant enrollment, data collection, documentation, outreach, and general program support to support effective service delivery and compliance with grant requirements. The position is based in Saipan, CNMI, reports to the Program Manager, and has no supervisory responsibilities. It is a full-time, hourly, non-exempt role. Travel throughout the CNMI, including Tinian and Rota, is required as needed.

Requirements

High school diploma or equivalent.
An equivalent combination of education, training, military service, and relevant work experience may be substituted.
Ability to communicate effectively with participants, community partners, and stakeholders.
Strong organizational skills and attention to detail.
Ability to conduct screenings, gather information, and maintain accurate documentation.
Ability to exercise sound judgment, maintain confidentiality, and establish professional boundaries.
Proficiency in Microsoft Office and electronic data management systems.
Valid driver's license, reliable transportation, and ability to meet organizational driving requirements.
CPR and First Aid Certification, or ability to obtain certification within established organizational timelines.
Ability to work independently while contributing to a collaborative team environment.

Nice To Haves

Associate's degree in Human Services, Psychology, Social Work, Public Health, Criminal Justice, Business Administration, or a related field.
Experience in outreach, customer service, intake, social services, Veteran services, behavioral health, housing, prevention services, or a related field.
Experience working with Veterans, military families, or community-based programs.
Knowledge of community resources, referral networks, and service systems.
Bilingual abilities.

Responsibilities

Conduct outreach and engagement activities to raise awareness of program services among Veterans, eligible Service Members, and community partners.
Respond to participant inquiries and provide information about available services and program eligibility requirements.
Conduct initial participant screenings and eligibility assessments in accordance with program policies and procedures.
Assist with participant enrollment and onboarding.
Coordinate referrals and help participants access program and community resources.
Collect, enter, and maintain participant and program data in accordance with documentation and reporting requirements.
Maintain accurate and timely participant records and program files.
Assist with scheduling participant appointments, meetings, trainings, and program activities.
Assist with coordination, scheduling, participant recruitment, and logistical support for evidence-based and promising-practice workshops, educational programming, and group activities.
Support data collection, reporting, and grant compliance activities.
Assist with community outreach events, presentations, workshops, and awareness campaigns.
Maintain effective working relationships with participants, staff, community partners, and stakeholders.
Maintain confidentiality and comply with organizational policies, procedures, and grant requirements.
Travel throughout the CNMI, including Tinian and Rota, as required.
Perform other duties as assigned.