Program Assistant

CN Guidance and Counseling Services•Plainview, NY

20d

About The Position

Work with the CN Guidance Forensic ACT Team to deliver services to individuals diagnosed with severe mental illness whose needs have not been met by more traditional service delivery approaches. The role provides broad administrative support, including records and information-system management, office procedures, reception, scheduling, correspondence, purchasing, budget and human-resources coordination, and quality improvement activities. The position also supports a safe and inclusive workplace and participates in quality improvement training.

Requirements

GED or high school diploma required.
Strong administrative skills.
Current New York State driver's license.
Clean DMV record.
Proof of motor vehicle insurance.

Nice To Haves

College or business school graduate preferred.
Experience working in a mental health setting and/or an office setting preferred.

Responsibilities

Manage medical records and operate and coordinate the management information system.
Maintain accounting and budget records for recipient and program expenditures.
Understand, oversee, and report on office procedures, and orient new staff on proper office procedures.
Perform reception activities, including triaging calls and coordinating communication between the program and recipients.
Handle program administrative duties, including processing new-hire paperwork, clerical and office operations, ordering office supplies, and scheduling vehicle maintenance.
Work closely with administrative staff on budget management, purchasing, time and leave management, and human-resources functions.
Coordinate Quality Improvement and Utilization Review activities, including data collection, outcome-trend analysis, and identifying service provision that needs improvement.
Oversee staff schedules, in-office and outside staff appointments, and sign-in/sign-out boards.
Oversee external agency correspondence for accuracy, appropriateness, and responsiveness.
Identify and implement quality improvement trainings and activities as part of professional development goals.
Complete QI training during onboarding and participate in refresher training as needed.
Cultivate an inclusive culture that respects employees' individual strengths, views, and experiences.
Follow safety protocols and procedures and help maintain a safe work environment.
Perform other duties as assigned.

Benefits

Medical insurance, including a $0 deductible Platinum Plus plan with 90% employer-provided benefit.
Dental insurance.
Vision insurance.
Flexible Spending Account.
403(b) retirement plan.
Long-term and short-term disability coverage.
Legal plan.
Dependent Care Expense Account.
Life insurance and supplemental life insurance.
Pet insurance.
HRA.
Training programs, including a Mentorship program.
Employees may be eligible for Federal/Public Student Loan Forgiveness.
Career growth and promotional opportunities.
Employee perks and discounts, including Broadway shows.
5 personal days, 10–20 vacation days, 12 sick days, and 12 company-paid holidays yearly.