Holiday- F

Catholic Charities of Baltimore•Baltimore, MD

3d•Onsite

About The Position

Catholic Charities of Baltimore is seeking a Program Assistant for the Weinberg Housing & Resource Center (WHRC), a low-barrier emergency shelter serving more than 275 adult men and women each night in Baltimore City. WHRC provides shelter, meals, showers, laundry, case management, convalescent care, and other supportive services to help people move toward stability, self-sufficiency, and permanent housing. This is a direct-service role supporting adults experiencing homelessness in a busy, fast-paced, and sometimes unpredictable shelter environment. It is not an administrative or desk-based position. The Program Assistant helps maintain a safe, respectful, and supportive environment by responding to resident needs, monitoring activity throughout the facility, documenting incidents and services, de-escalating difficult situations, and helping with day-to-day resident needs. The role calls for patience, dependability, compassion, sound judgment, calmness in challenging situations, and professional boundaries. The position is on-site at WHRC in Baltimore, Maryland, with a regular schedule of 7 PM to 7 AM on Saturdays, Sundays, and holidays. The role involves substantial walking and standing, frequent movement throughout the facility, hands-on assistance with resident needs, and possible exposure to outdoor weather conditions. CPR and/or First Aid and ServSafe certifications must be obtained within six months of employment and maintained thereafter.

Requirements

One year of related experience is preferred, particularly experience working with individuals experiencing homelessness or other at-risk populations.
Strong interpersonal and communication skills.
Ability to build positive relationships with people from diverse backgrounds and experiences.
Ability to remain courteous, patient, calm, and professional in challenging situations.
Ability to intervene in and de-escalate conflict respectfully and effectively.
Dependable attendance and punctuality.
Ability to use, or willingness to learn, basic computer systems, email, online training platforms, and required software.
CPR and/or First Aid certification must be obtained within six months of employment and maintained thereafter.
ServSafe certification must be obtained within six months of employment and maintained thereafter.
Ability to adjust or move objects up to 50 pounds in all directions, including lifting, carrying, pushing, pulling, or repositioning items as necessary.
Ability to ascend or descend ladders, stairs, ramps, poles, or similar structures as required.
Ability to communicate with others to exchange information, including verbal and non-verbal interactions.
Ability to remain in a stationary position, including standing or sitting for extended periods, as required.
Ability to move into different positions and work in various environments, including tight or confined spaces.
Hearing and vision abilities, with or without correction, sufficient to observe and communicate effectively.
Ability to work outdoors in weather conditions that may include heat, cold, rain, snow, and high winds, using appropriate protective clothing as needed.

Nice To Haves

Knowledge of basic personal care, housekeeping, and related support practices is helpful.
Experience working with individuals experiencing homelessness or other at-risk populations is preferred.

Responsibilities

Provide respectful, client-centered support that helps residents feel valued, informed, and treated with dignity.
Monitor activity throughout the building and grounds to help maintain a safe and secure environment for residents, staff, volunteers, and visitors.
Respond calmly and professionally to resident concerns, incidents, emergencies, and crisis situations.
De-escalate conflicts and challenging interactions using respectful communication, sound judgment, and established safety procedures.
Assist residents with essential services, including meals, clothing, laundry, hygiene needs, and maintaining safe and clean living spaces.
Orient residents and volunteers to services, expectations, available resources, policies, and program procedures.
Inform residents about available services, their rights, and processes for addressing concerns or grievances.
Maintain accurate logs, records, incident reports, and other required documentation.
Communicate concerns, observations, and important information promptly to supervisors and team members.
Collaborate with staff, volunteers, and community partners to support coordinated services and continuity of care.
Follow program policies, procedures, safety expectations, and established guidelines.
Perform other duties as assigned to support safe and effective shelter operations.