Program Assistant

PROMESA R.H.C.F.•New York, NY

87d•$0 - $25

About The Position

The Program Assistant provides direct case management and related documentation to help clients with activities of daily living and increase their ability to live successfully in the community. The role serves clients through person-centered support, skills training, referrals, crisis intervention, and assistance with housing stability and wellness. It requires strong computer skills, including Microsoft Word and Excel and the Foothold AWARDS system.

Requirements

An associate degree, combined with relevant experience serving the client population.
At least 2 years of relevant experience in a mental or behavioral health environment.
Strong computer skills, including Microsoft Word, Excel, and the Foothold AWARDS system.
Ability to use business acumen and exercise sound judgment and decision-making.
Ability to handle sensitive issues with diplomacy and discretion.
Ability to multitask and strong organizational skills.
Excellent interpersonal skills and verbal and written communication abilities.
Commitment to cultural diversity and sensitivity.
Ability to maintain a professional demeanor under pressure and demonstrate urgency and commitment to quality.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Provide person-centered case management, daily living skills training, entitlements assistance, and other services based on clients’ identified needs.
Complete and maintain initial and ongoing assessments of clients’ behavioral health and medical needs.
Maintain full compliance with electronic health record documentation standards for assigned clients.
Refer clients to medical, mental health, care coordination, vocational and educational, substance abuse, and other services.
Facilitate individual and group activities on housing stability and maintenance, wellness, and recreation.
Provide onsite crisis intervention.
Educate participants on daily living skills, housekeeping, home safety, budgeting, and recovery-based services.
Collaborate with team members, program management, and staff from other Acacia divisions to provide quality services and activities.
Document tenant contacts in AWARDS, eCOMPAS, DOHMH LOS, HRA PACT, DHS, and other reporting systems.
Complete bi-weekly progress notes and prepare initial and review service plans on time and consistently.
Complete annual client rent calculations, document income changes, and address entitlement issues promptly.
Monitor client arrears and develop repayment plans for inclusion in client service planning.
Conduct home visits to assess program compliance and identify needs for support-service referrals.
Complete monthly reporting requirements to ensure program compliance.
Compile and update service plans as required by regulation and in connection with tenant income.