Program Assistant

The Women's Center•Washington, DC

12d•Onsite

About The Position

The Women’s Center is seeking a part-time Program Assistant for its RESTORE Program in the Washington, DC office. The position is 22 hours per week and is funded by the DC Office of Victim Services and Justice Grants, contingent upon annual grant renewals. The Program Assistant serves as a primary point of contact for clients and callers seeking services, including individuals experiencing domestic violence and sexual assault. The role supports clients in crisis, coordinates access to services, maintains program data and documentation, and supports clinical operations through trauma-informed, client-centered assistance.

Requirements

Proficiency in data management, tracking, and recordkeeping.
Strong working knowledge of Microsoft Office Suite, including Excel and Word.
Excellent written and verbal communication skills.
Strong organizational skills and ability to manage multiple priorities.
Ability to maintain confidentiality and exercise sound judgment.
Ability to work effectively with individuals experiencing crisis, trauma, and victimization.
Strong interpersonal skills and commitment to compassionate, client-centered service.

Nice To Haves

Experience working in behavioral health, social services, victim services, or a nonprofit setting.
Familiarity with domestic violence, sexual assault, trauma-informed care, and community resource coordination.
Experience supporting grant-funded programs and reporting requirements.

Responsibilities

Serve as the first point of contact for clients, community members, and referral sources seeking services.
Provide crisis stabilization support, assess immediate needs, and ensure caller safety.
Connect individuals with appropriate crisis intervention providers and community resources.
Schedule crisis appointments, intake appointments, and ongoing services.
Manage and maintain client waitlists.
Screen prospective clients for grant eligibility and identify appropriate service needs.
Refer callers to external community resources when requested services fall outside the Center’s scope.
Coordinate schedules and facilitate communication among supervisors, clinicians, and interdisciplinary teams.
Assist with administrative and treatment-planning support activities as needed.
Serve as a point of contact for grant-related reporting and documentation requirements.
Maintain accurate demographic, crime, service, and assessment data for the Domestic Violence/Sexual Assault (DV/SA) Program.
Ensure timely and accurate data entry and recordkeeping in accordance with program and grant requirements.
Generate reports and assist with program monitoring activities.