Program Assistant - Placement and Testing Center

Green River College • Main Campus - 12401 SE 320th Street Auburn, WA

11d • Onsite

About The Position

The Program Assistant for the Placement & Testing Center provides responsive, courteous, and professional customer service and communicates detailed information about the center’s assessment and testing services to prospective and continuing students, faculty, staff, and the general public. The position administers placement, program entry, instructional, proctored, and computer-based tests, and performs light data entry and filing.

The role also supports a secure testing environment, maintains exam-related records, and responds to inquiries about center and general college services. The position is a one-year temporary role of up to 16 hours per week. A monthly schedule will be developed based on office needs and employee availability and may change, so flexibility is required. Successful candidates must qualify to become a Pearson VUE Test Administrator within 30 days of hire, subject to the specified six-month waiting periods related to taking Pearson VUE exams and serving as a test administrator.

Requirements

• Associate’s degree and two years of experience in customer service and office administration or testing, or an equivalent combination of education and experience.
• Record of high-quality performance, including excellent customer service, punctuality, attendance, and accuracy.
• Ability to interact effectively and professionally with a diverse population of colleagues, staff, faculty, students, and others.
• Excellent written and oral communication skills, including adapting language to the topic and the recipient’s knowledge and understanding.
• Ability to handle sensitive and confidential information appropriately and comply with FERPA regulations.
• Ability to complete work independently and as part of a team, including taking initiative.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook; internet resource navigation; and general office equipment.
• Ability to become a Pearson VUE Test Administrator within 30 days of hire. Individuals must wait six months after completing a Pearson VUE-administered test before becoming a Test Administrator, and six months after serving as a Test Administrator before taking a Pearson VUE exam.
• Ability to work a flexible schedule of up to 16 hours per week; the monthly schedule may change based on office needs and employee availability.
• Ability to sit for prolonged periods at a desk or computer workstation; move around the front desk and testing areas; retrieve and file materials; set up and assist students at computers; and monitor testing rooms.
• Ability to perform frequent repetitive arm, hand, and finger motions and frequent computer use with exposure to a terminal screen.
• Ability to work in an office setting with frequent interruptions and a high volume of in-person customer interaction.
• May need to carry, lift, or move equipment and supplies weighing up to 30 pounds.

Nice To Haves

• Bachelor’s degree.
• Fluency in a language in addition to English; Spanish, Vietnamese, Somali, Russian, or Ukrainian preferred.
• Previous experience as a Pearson VUE Test Administrator.
• Previous experience in Washington Community and Technical Colleges.

Responsibilities

• Provide quality customer service and communicate clearly in person and by phone with students, faculty, and staff about center and general college services, policies, and procedures.
• Administer placement, program entry, instructional, proctored, and computer-based testing.
• Maintain accurate files, exams, and related records, including light data entry and filing.
• Maintain a secure testing environment by enforcing procedures and policies concerning identification, electronic devices, and room monitoring.
• Develop and maintain working knowledge of Student Affairs and Instructional department services to respond to inquiries or refer them appropriately.
• Demonstrate multicultural competence and help create an educational environment affirming diversity, equity, and inclusion.
• Participate regularly in training and professional development related to diversity, equity, and inclusion.
• Complete work independently and as part of a team, taking initiative as appropriate.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree