Program Assistant

Brockton Area Multi-Servi • Brockton, MA

9d • Onsite

About The Position

The Program Assistant supports daily operations of BAMSI’s WIC program at the Brockton WIC Office. The role provides administrative, customer service, and participant intake support, helping families access nutrition education, healthy food benefits, healthcare, and community resources. As a frequent first point of contact, the Program Assistant helps participants feel welcomed and supported while ensuring they are connected with needed services.

The position involves reception and front-desk coverage, participant certification and recertification processing, benefit issuance, data entry, referrals, and support for quality assurance and program compliance. The employee may also support clinic operations at multiple WIC sites and is expected to maintain a professional, respectful, and culturally sensitive environment.

Requirements

• High school diploma or GED.
• At least one year of general office experience.
• Strong customer service, communication, and interpersonal skills.
• Sensitivity to the needs of diverse participant populations.
• Proficiency with computer systems and data entry.
• Strong organizational and multitasking abilities.
• Ability to work effectively in a fast-paced environment.
• Flexibility to work at multiple WIC sites and during clinic hours as needed.

Nice To Haves

• Experience in healthcare or community-based services.

Responsibilities

• Answer and direct incoming phone calls.
• Screen applicant inquiries for program eligibility.
• Schedule and reschedule appointments, including making reminder calls.
• Greet participants and direct them to appropriate staff.
• Manage participant flow in the waiting area.
• Perform general clerical and administrative tasks.
• Follow protocols for participant certification and recertification.
• Verify participant identity, income, residency, and eligibility requirements.
• Enter participant data accurately into WIC systems.
• Educate participants on WIC benefits, approved foods, and using benefits at vendors.
• Explain participant rights and responsibilities.
• Provide referrals to MassHealth, SNAP, TAFDC, and other services.
• Notify participants of certification status, missed benefits, or eligibility changes.
• Issue and reissue food and formula benefits as prescribed.
• Maintain security and proper handling of WIC card stock.
• Assist with quality assurance activities and program compliance.
• Support clinic operations at multiple WIC sites as needed.
• Maintain a professional, respectful, and culturally sensitive environment.
• Perform additional duties as assigned.

Benefits

• Combined vacation, personal, and cultural holiday time, based on eligibility.
• Paid holidays.
• Specialized paid trainings.
• Health and dental insurance, based on eligibility.
• 403B plan with discretionary match.
• Wellness activities.
• Employee Assistance Program.
• Career development opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED