Program Assistant

Old Colony YMCA•Brockton, MA

About The Position

Under the supervision of the Health, Wellness and Program Director, the Program Assistant provides friendly, professional, courteous, and prompt service to YMCA members, clients, and volunteers. The role helps maintain a safe, clean, well-maintained, and welcoming environment. When professional staff are absent, the Program Assistant is directly responsible for the Central Division facility, including parking areas, building security, and members’ general well-being. The position supports organizing, implementing, and promoting programs and special events for teens, adults, families, and active older adults; shares information about YMCA programs and memberships; provides facility tours; follows emergency procedures; conducts hourly rounds; responds to member requests and concerns; and provides backup at the Membership Service Desk. It also follows fiscal procedures and safeguards funds. Facility duties include preparing program spaces, setting up equipment, collecting and laundering towels, maintaining recreation and gym floors and the free weight room, following opening and closing procedures, and keeping walkways safe during inclement weather. The Program Assistant demonstrates YMCA values and accepts additional responsibilities as assigned.

Requirements

High school diploma.
Maintain CPR certification.
Ability to lift up to 100 lbs.
Ability to walk up and down stairs.

Responsibilities

Assist in organizing, implementing, and promoting assigned programs and special events for teens, adults, families, and active older adults.
Stay informed about current and upcoming programs and events and explain YMCA membership and program information to members and potential members.
Provide tours to potential members, explaining the facility, policies, membership rates, programs, and memberships.
Follow YMCA emergency procedures, including notifying appropriate professional staff.
Conduct hourly rounds throughout the building and remain visible and available to members.
Address member requests, comments, and complaints promptly and refer them to a supervisor or appropriate staff member when necessary.
Provide backup to Membership Service Desk staff as needed, including during cashing in or out.
Follow fiscal policies and procedures, including those involving petty cash, member registration, and the membership desk.
Collect and safeguard Central Division funds in a timely and appropriate manner.
Help prepare spaces for classes and programs, including clearing areas, setting up equipment, moving fans, and cleaning gym floors.
Pick up towels in locker rooms during building rounds and launder them.
Follow facility closing procedures, including locking doors, closing windows, turning off lights, inspecting and shutting down saunas and steam rooms, securing the pool, and returning used towels to laundry receptacles.
Keep the free weight room (Strength Fitness Center) picked up according to the supervisor’s system.
Clean assigned recreation and gym floors using the damp towel method before classes, programs, and special events.
Follow facility opening procedures, including unlocking doors, turning on lights, checking equipment, and checking overall cleanliness.
Shovel and salt or de-ice front and back walks during inclement weather to provide safe access to the YMCA and parking lots.
Demonstrate the YMCA character values of Caring, Respect, Honesty, and Responsibility.
Accept additional responsibilities as assigned to support YMCA operations and teamwork.