Program Assistant

Public Consulting Group•Chula Vista, CA

34d•$19 - $22•Onsite

About The Position

The Program Assistant provides administrative and client support services to ensure the effective delivery of program activities and services. This position is responsible for reviewing referrals, supporting client intake and eligibility processes, maintaining accurate records in case management systems, coordinating referrals, and assisting clients with employment-related resources. The Program Assistant facilitates orientations, supports job readiness activities, maintains reports and tracking systems, and collaborates with staff across departments to ensure quality service delivery and positive client outcomes.

Requirements

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Expected to have excellent verbal, written communication and troubleshooting skills
Demonstrated understanding and ability to work with persons with disabilities.
Ability to compose reports, business correspondence, and procedure manuals.
Excellent verbal and written communication skills.
Ability to troubleshoot.
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Excellent attention to detail and ability to manage time effectively in a fast-paced environment.
High School diploma or equivalent
Experience in similar support role in a professional office.

Nice To Haves

Knowledge of MS Windows, Excel and Word preferred.

Responsibilities

Responds to Inbound/Outbound Call Inquiries
Initiates outbound calls to respond to inquiries and to follow-up with previous contacts
Responds to all inquiries in a professional, friendly and timely manner, public-service oriented and understand the needs and work effectively with persons with disabilities
Performs support ticket transaction resolution tasks and administrative functions
Responsible for creating and maintaining excellent documentation of all calls, questions, complaints and mailed inquiries
Responsible for maintaining adequate records/documentation for audit and internal control purposes
Routes mail, email, and other administrative support duties as assigned
Responsible for learning program rules of assigned projects to ensure ability to respond to Customer Service inquiries
Responsible for developing excellent working knowledge of operating platforms required to fulfill job responsibilities
Completes various general tasks as assigned.