Program Assistant

MASTER ST VINCENT DE PAUL OF BALTIM•Rossville, MD

6d•$17 - $18•Onsite

About The Position

The Program Assistant provides essential 24-hour awake coverage and supports the day-to-day operations of the emergency shelter. The role is responsible for the welfare, safety, comfort, and daily support of shelter guests, and provides crisis intervention to people seeking shelter, resources, or referrals. Working closely with clients, case managers, and shelter staff, the Program Assistant helps meet guests’ needs with dignity and care and supports their transition toward stability and self-sufficiency. The position maintains a safe, clean, and respectful shelter environment; supports daily activities and events; assists guests with daily living needs, resources, and transportation coordination; and maintains accurate resident records. The role also supports volunteers, responds to emergencies according to agency and shelter protocols, and completes maintenance and incident-reporting duties as needed.

Requirements

High school diploma or GED preferred.
Ability to lift up to 50 pounds.
Ability to read, write, and speak English.
Ability and willingness to relate to others respectfully and work well as a team member.
Ability to maintain professional boundaries with program participants and refer them to case management staff.
Sensitivity to the needs and concerns of people who are materially poor and/or homeless, and comfort working nonjudgmentally with people of all socioeconomic, religious, and ethnic backgrounds.
Understanding of and respect for client confidentiality.
Ability to organize oneself, one’s work, and other people sufficiently to complete required daily tasks.
Knowledge of floor and building maintenance and basic handyperson skills.
Ability to remain awake and alert during on-duty hours.

Nice To Haves

High school diploma or GED.

Responsibilities

Complete daily, weekly, and monthly housekeeping and maintenance tasks on schedule and to a satisfactory standard.
Assign tasks to shelter guests and support them in completing those tasks satisfactorily.
Promote the safety and security of guests, volunteers, visitors, and staff by communicating expectations and conducting internal and external perimeter checks during the shift.
Respond promptly and effectively to potential emergencies in accordance with agency and shelter protocols.
Ensure children are supervised by their parents and encourage children and youth to participate in organized activities.
Monitor maintenance supplies and inform supervisors when supplies need to be reordered.
Support scheduled resident activities and events.
Assist clients with activities of daily living, including meal distribution and cleanup, resource navigation, and transportation coordination.
Maintain accurate records by ensuring residents sign in, tracking attendance, and addressing discrepancies.
Mediate interpersonal conflicts between guests and promote a peaceful, respectful atmosphere.
Store maintenance supplies appropriately and maintain an adequate supply for daily use.
Complete the daily maintenance checklist.
Identify repairs or replacements that may be needed and report them to the immediate supervisor for direction and follow-up.
Perform routine cleaning and maintain sanitary conditions in common areas and restrooms.
Assist with pickup of donations and food orders as needed.
Complete incident reports when necessary.
Assist with and attend special events held by the Center and St. Vincent de Paul as necessary.
Support a welcoming, positive environment for volunteers and work effectively with them.
Uphold the vision, mission, and values of St. Vincent de Paul.
Attend and, as necessary, represent St. Vincent de Paul at external meetings and events.
Stay awake and alert during on-duty hours.
Perform other duties as assigned within the scope of the position.