Program Assistant
About The Position
The Center, established in 1972 as a community non-profit, provides targeted programs and services to the San Diego LGBTQ community. Its mission is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities. The vision is to create a welcoming, valued, and supported environment. The Center is sex-positive and offers advocacy, critical health, and social support services, guided by values of equity, social justice, and client-centered, trauma-informed care. With over 75 staff across five facilities, The Center is committed to being a vibrant, bold, innovative, safe, and modern organization. The Program Assistant reports to the Adult Housing Services Manager and supports the Adult Housing Services Team by providing resources to program participants experiencing homelessness or housing instability, offering administrative support, and assisting with program-related administrative tasks. Punctual and regular attendance is expected.
Requirements
- 1 year of experience providing administrative support and client support to human services programs.
- Fluency in English required.
- Must be comfortable working in PC/Windows-based environments.
- Must have strong proficiency with Microsoft Office.
- Demonstrated ability to manage multiple tasks with shifting priorities.
- Must demonstrate competence in working with diverse populations.
- Must demonstrate competence in using strength-based, trauma-informed, and Motivational Interviewing Techniques.
Nice To Haves
- Bachelor's degree in a human service-related field.
- Fluency in Spanish.
- 2 or more years of experience providing administrative support and client support to human services programs.
- 1 year or more of experience working for a program that serves people living with mental illness, substance abuse disorders, and/or people experiencing homelessness.
- Knowledgeable about current issues related to the LGBTQIA+ community, trauma-informed care, and barriers to housing.
Responsibilities
- Serves as first point of contact for program participants to provide general program information and linkages to other members of the Adult Housing Service Team.
- Answers phone calls and responds in a warm and responsive manner, offering support to persons inquiring about services.
- Maintains accurate documentation of client needs, plans, and service points.
- Assists with data entry into the region's Homeless Management Information System (HMIS) and Apricot 360 Case Management software to adhere to grant and contract compliance requirements.
- Assists in the completion of monthly reports for funder reports as needed.
- Assists with scheduling and planning team meetings.
- Scheduling room reservations
- Performs other clerical duties as needed.
- Duties needed to help drive our vision, fulfill our mission, and abide by our organization's values.
Benefits
- Competitive Pay Scales
- 401(k) Retirement Plan (with company match)
- Full Medical, Dental, Vision, and Chiropractic Health Coverage
- Out-of-Pocket Optional Coverage for Spouses, Domestic Partners, and Dependent Children
- Full-time and Part-Time Schedules
- Generous Vacation and Holiday Benefits
- Professional Training & Development Experiences
- Opportunities for Promotion & Advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
