Program Assistant

Hastings Family Service•Hastings, MN

14d•Onsite

About The Position

The Program Assistant is a member of the Hastings Family Service (HFS) team and supports the Meals on Wheels (MOW) program, which delivers hot and frozen meals to community members, providing nutrition, connection, and a safety check. Working closely with the Meals on Wheels Coordinator and Allina Regina Hospital Nutrition Services staff, the assistant helps coordinate meal preparation, packaging, and distribution. The role requires independent work and support for volunteers so they can deliver meals safely and efficiently. This is a temporary, part-time position through September 1, 2027, with potential for continued employment. The position works primarily on-site at Allina Regina Hospital in Hastings, typically Monday through Friday from 8:30 a.m. to 2:00 p.m. Applications must be received by 5 p.m. on November 1, 2026. Hastings Family Service provides assistance with basic needs including food, clothing, transportation, and housing, and helps neighbors find and navigate resources. Its mission is to engage the community to provide help and hope, supporting a vision of a caring and connected community where all neighbors can thrive.

Requirements

High school equivalent education.
At least 2 years of experience working in a nonprofit setting.
Computer proficiency, including strong use of Microsoft Word, Excel, and Outlook, and the ability to learn new agency technologies.
Valid driver’s license and proof of insurance.
Must clear an employment background check.
Exceptional verbal, written, and listening communication skills, and ability to work with people of all ages.
Ability to organize, prioritize, and problem-solve using good judgment.
Strong time-management skills and ability to manage multiple tasks in a fast-paced environment with frequent disruptions.
Attention to detail and flexibility to adjust to changing priorities and workflow.
Confidentiality and discretion when handling sensitive information.
Ability to work both independently and as a team member.
Commitment to diversity, equity, inclusion, and access, and ability to work with people of different ages, cultural backgrounds, and life experiences without bias or judgment.
Ability to work in a typical office setting at a desk or computer and stand for extended periods.
Ability to lift, load, carry, reach in and overhead, or move up to 25 pounds.

Nice To Haves

A 2-year degree is preferred.
Experience working with volunteers.
Knowledge of the Hastings area.
Bilingual ability is a plus.

Responsibilities

Help package and organize hot and frozen meals for daily delivery, following food safety and quality standards and accounting for special dietary needs.
Work with the Volunteer Manager to coordinate delivery routes and distribute meals to volunteer drivers accurately.
Assist with meal deliveries when volunteer drivers are unavailable.
Prepare materials and supplies for current and future deliveries to support daily program operations.
Maintain accurate scheduling, meal delivery, billing, and program records using MOW ServTracker technology.
Cross-train to provide operational backup for the Meals on Wheels Coordinator’s responsibilities.
Represent HFS and communicate professionally with clients, volunteers, hospital staff, community partners, and HFS staff by computer, phone, and in person.
Collaborate with HFS team members to support efficient operation of the Meals on Wheels program.
Perform other duties as assigned.
Serve as a positive ambassador for HFS’s mission and programs, and uphold its commitments to inclusion, hospitality, integrity, ethics, and customer service.
Comply with HFS policies and procedures and acquire and share knowledge and skills that support personal goals and organizational effectiveness.