Program Assistant (53296)

Westcare•Saint Petersburg, FL

23d•Onsite

About The Position

The Program Assistant provides general program support for individuals receiving substance abuse treatment and/or intervention services. The role supports clients and staff through administrative, clerical, and data-entry work, as well as urine analysis collection and observation. The position also helps with client intake and discharge documentation, treatment engagement, client records, and day-to-day program operations. The employee is expected to protect client confidentiality, provide services appropriate to clients’ personal and cultural identities and languages, and report suspected child abuse or neglect promptly to the on-site supervisor. The position supports WestCare Foundation’s mission, vision, guiding principles, clinical vision, and goals. Work is performed primarily in a professional office setting. Regular attendance is required, and overtime may be required at times. The role involves use of computer and telephone systems, interaction with clients and staff, possible exposure to human blood, body fluids, or tissues, and the use of approved physical and verbal de-escalation techniques when necessary. Appropriate personal protective equipment will be available.

Requirements

High school diploma or equivalent.
At least 2 years of clerical or administrative experience.
Proficiency with Microsoft Office products.
Ability to act professionally with staff and clients.
Ability to perform essential duties and activities with or without accommodation, including office mobility, extended sitting, occasional lifting and carrying up to 30 pounds, computer and telephone use, and clear communication and observation.
Ability to use approved physical de-escalation techniques to defend oneself and clients in physically abusive situations.
Ability to collect and analyze complex numerical and written data and verbal information to reach logical conclusions.
Ability to cooperate and communicate with clients, coworkers, managers, the public, and employees at all levels.
Ability to work under stress and in emotionally charged settings, including use of approved mental or verbal de-escalation techniques in abusive situations.
Ability to comply with new requirements that may be issued by local, state, federal, or funding authorities, including vaccination requirements.

Nice To Haves

At least 2 years of experience as a receptionist.

Responsibilities

Answer incoming phone lines and distribute messages.
Provide administrative and clerical support, including photocopying, faxing, filing, and maintaining electronic documentation systems.
Receive, sort, and distribute mail and faxes.
Compile and enter data from required documentation.
Monitor office supply inventory and request repairs when necessary.
Prepare office supply orders for submission to the Accountant.
Participate in client intake and discharge documentation, as assigned.
Maintain the organization and security of clients’ open and closed files.
Assist with preparing and coordinating client graduations and certificates.
Distribute copies of staff schedules.
Attend staff meetings and take minutes, as assigned.
Maintain client rosters, as required.
Establish supportive relationships with clients and staff characterized by warmth, respect, genuineness, and empathy.
Facilitate clients’ engagement in treatment and recovery to enhance motivation for change.
Promote client knowledge, skills, and attitudes that contribute to positive behavior change, according to program guidelines.
Work with clients to recognize and discourage behavior inconsistent with program rules and regulations.
Protect clients’ privacy and confidentiality in treatment situations and recordkeeping.
Provide services appropriate to the personal and cultural identity and language of clients and their families.
Promptly report suspected child abuse or neglect to the on-site supervisor.
Perform other duties as assigned.