Program Assistant

Naval Education and Training Command • Naval Air Station Pensacola, FL

30d

About The Position

You will serve as a Program Assistant in the Fleet Services Branch, Advancement Execution & Support Division, Navy Advancement Center of NETPDC. Your duties will involve responding to inquiries regarding Navy-wide advancement exam ordering and correction of exam discrepancies via telephone, email, and fax. You will independently determine the necessary program information, data gathering techniques, and identify deviations from established requirements. You will also prepare, proofread, file, interpret, collect, photocopy, and distribute exam-related materials, including naval messages, official letters, and emails. Additionally, you will review and evaluate examination results for completeness and accuracy, and interpret technical computer reports from NEAS and DLA to ensure the computer system effectively corrects discrepancies. You will process advancement and armed forces classification test answer sheets by verifying batch counts, maintaining logs, assessing errors, researching causes, and reprocessing exams into NEAS. A key responsibility includes receiving and handling orders for Navy-Wide Enlisted Advancement Examinations for five cycles annually.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain an interim and/or final secret security clearance prior to entrance on duty.
• This is a Mission Essential position.
• Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-05 grade level or pay band in the Federal service or equivalent experience in the private or public sector.
• Specialized experience must demonstrate: Administering a web-based data management program.
• Specialized experience must demonstrate: Researching, correcting and maintaining records in a records management system (such as Navy Enlisted Advancement System(NEAS)).
• Specialized experience must demonstrate: Responding to email and call-center inquiries.
• Specialized experience must demonstrate: Utilizing computer software programs to prepare, format, and proofread correspondence, forms, and reports.
• Specialized experience must demonstrate: Working within high volume mail-center and/or scan-center sorting, logging, and routing correspondence, and scanning, indexing, and verifying documents for quality and accuracy to meet established production and accuracy standards.

Responsibilities

• Respond to telephone, email, and fax inquiries on Navy-wide advancement exam ordering and correction of exam discrepancies.
• Independently determine the types and sources of program information required for reports, data gathering techniques, and the nature and extent of deviations from established requirements.
• Prepare, proofread, file, interpret, collect, photocopy, and distribute incoming and outgoing exam-related materials, including naval messages, official letters, and email.
• Review and evaluate examination results from advancement candidates to ensure completeness and accuracy.
• Read and interpret technical computer reports and interpret information from NEAS and DLA computer reports to determine whether the computer system properly and effectively corrected a discrepancy.
• Process advancement and armed forces classification test answer sheets by verifying batch counts, maintaining log books, assessing errors, researching error causes and reprocessing exams into NEAS.
• Receive and handle orders of Navy-Wide Enlisted Advancement Examinations for five cycles annually.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Learn more about federal benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed