Program Assistant

CN Guidance and Counseling Services•Plainview, NY

18d

About The Position

The Program Assistant works with the CN Guidance Forensic ACT Team to support services for individuals diagnosed with severe mental illness whose needs have not been met through more traditional service delivery approaches. The role provides broad administrative and operational support, including management of medical records and information systems, accounting and budget records, reception and communications, staff scheduling, correspondence oversight, and coordination of quality improvement and utilization review activities. The position also supports staff onboarding, office procedures, purchasing, time and leave management, human resources functions, and workplace safety. The organization offers a benefits package to full-time employees.

Requirements

GED or high school diploma.
Strong administrative skills.
Current New York State driver's license.
Clean DMV record.
Proof of motor vehicle insurance.

Nice To Haves

College or business school graduate.
Experience working in a mental health setting and/or an office setting.

Responsibilities

Manage medical records and coordinate operation of the management information system.
Maintain accounting and budget records for recipient and program expenditures.
Understand, oversee, and report on office procedures; orient new staff on proper office procedures.
Perform reception activities, including triaging calls and coordinating communication between the program and recipients.
Handle program administrative duties, including processing new-hire paperwork, clerical and office operations, ordering office supplies, and scheduling vehicle maintenance.
Work with administrative staff on budget management, purchasing, time and leave management, and human resources functions.
Coordinate Quality Improvement and Utilization Review activities, including data collection, analysis of outcome trends, and identification of service provision needing improvement.
Oversee staff schedules, in-office and outside staff appointments, and sign-in/sign-out boards.
Oversee external Agency correspondence for accuracy, appropriateness, and responsiveness.
Identify and implement quality improvement trainings and activities as part of professional development goals; complete QI training during onboarding and refresher training as needed.
Cultivate an inclusive culture that respects employees' individual strengths, views, and experiences.
Follow safety protocols and procedures and contribute to maintaining a safe work environment.
Perform other duties as assigned.

Benefits

Medical insurance, including a $0-deductible Platinum Plus plan with 90% employer-provided benefit
Dental insurance
Vision insurance
Flexible Spending Account
403(b) retirement plan
Long-term and short-term disability
Legal plan
Dependent Care Expense Account
Life insurance and supplemental life insurance
Pet insurance
Health Reimbursement Arrangement (HRA)
Training programs, including a mentorship program
Potential eligibility for Federal/Public Student Loan Forgiveness
Career growth and promotional opportunities
Employee perks and discounts, including Broadway shows
5 personal days
10–20 vacation days
12 sick days
12 company-paid holidays yearly